Branch Operations Team Leader - HVAC

Parker Connect; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading HVAC company in Saudi Arabia is seeking an Operations Manager responsible for branch service operations. The candidate should possess an engineering degree, have at least 3 years of supervisory experience in HVAC, and demonstrate strong leadership abilities. Responsibilities include driving operational excellence, customer satisfaction, and managing branch performance. Proficiency in English is required, with Arabic as a preferred skill. This position offers the chance to work in a collaborative environment focused on service success.

Qualifications

• At least 3 years of experience as an Operations Manager in HVAC.
• Proven track record in managing Technicians and Engineers.
• Strong technical knowledge of VRV/DX/Chillers/Controls.

Responsibilities

• Manage Branch Service Operations for defined regions.
• Lead and develop the branch team to achieve business budget.
• Focus on driving operational excellence and service sales.

Skills

Operations management

Team leadership

Analytical skills

Customer satisfaction

Technical expertise in HVAC

Education

Engineering Degree from a reputable institution

Job description

Job Responsibilities

• Reports to the Branch Manager.
• Responsible for Branch Service Operations covering specific defined region (Central/East/West).
• Maximize revenue and profitability by focusing and driving operational excellence and execution within either operations or installation.
• Lead, develop and coach the branch team to deliver the business budget (revenue, margin, cost control, collection and payables).
• Mainly responsible for Branch Operational Escalations from the Technicians / Supervisor and Coordinator. Response to escalations will be on top priority.
• Drive operational review meetings, development and implementation of operational discipline (tools, processes).
• Serve as an active member of DKSA leadership team with regular reports to Operations Manager.
• Responsible to meet the KPIs of Branch Operations (i.e. timeliness of response, customer satisfaction and accuracy in solving field related concerns) on the Branch Level.
• Monitors, reports and analyzes the monthly performance of Branch Operations Team.
• Ensures timely revenue recognition for committed budget numbers by making sure that all service jobs scheduled for invoicing are securely completed in the Branch on a monthly basis.
• Strongly supports Service Sales by bringing new business leads (AMC, OMC, T&M, spare parts and replacement business) in line with available opportunities within the market.
• Responsible for the development of Service Technicians and Engineers for the Branch. Making sure that they grow in terms of technical capability through proper training and education.
• Ensures strong working business relationship with ASPs, third‑party workforce, dealers and contractors.
• Overall responsible for the performance review and evaluation for the Branch Operations Team.
• Reviews and monitors all branch pending jobs on a daily and weekly basis and drives to resolve them.
• Responsible for closely monitoring and following the required parts for repair‑related jobs to minimize delays on job delivery.
• Ensure compliance with EHS program for employees, ASP’s and subcontractors and track this progress.

Job Requirements

• Possesses an Engineering Degree from a reputable and recognized educational institution.
• Has at least 3 years of experience as Operations Manager, managing a team of Technicians and Engineers and has a proven successful track record of running an HVAC Operations Business within Saudi Arabia or GCC Market.
• Wide experience in working with Technicians, Engineers, Service Providers, Contractors and HVAC Replacement Projects in the Middle East market.
• Strong technical background on VRV/DX/Chillers/Controls and airside products is a MUST.
• Demonstrates strong analytical skills, maturity in handling service manpower, strong oral and written communication skills to effectively communicate internally and externally with staff and customers.
• Strong commercial understanding of contracts, payment terms and other business related factors that drive service business and operations.
• Passionate and committed about service and customer satisfaction.
• Good financial understanding.
• Have previously worked in a multi‑national HVAC company in Saudi Arabia or GCC market.

Preferences

• Preferred with Saudi experience.
• Candidate must be proficient in English. Arabic speaking is preferred but not mandatory.
• Field service experience is preferred.