Boutique Manager

NADIA Recruitment & Management Consultants; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A prominent recruitment firm in Saudi Arabia is seeking an experienced Boutique Manager. The role involves driving sales performance, maintaining key client relationships, and leading a top-notch sales team. Candidates should have over 5 years of experience in a similar role, with a focus on luxury standards and customer satisfaction. Responsibilities include managing daily operations, ensuring inventory control, and conducting sales training. This position offers an opportunity to make a significant impact in a luxury retail environment.

Qualifications

• More than 5 years’ experience in the same role.

Responsibilities

• Lead the boutique to reach monthly and annual targets.
• Analyze sales statistics to determine business growth potential.
• Develop and maintain a strong working relationship with key clients.
• Ensure proper stock levels are maintained and dead stock is depleted.
• Work closely with HR for employee-related matters.

Job description

Job Summary

One of our clients in Riyadh is looking for a Boutique Manager, responsible for producing desirable sales results, achieving the sales target, objectives, sales revenue and maintaining a sustainable customer enchantment at a luxury level by mastering the sales process, product knowledge for optimum profitability. Maintain key client relationships and assure a professional customer service behavior that exceeds customer expectations.

Key Responsibilities

• Apply and implement company culture among the team.
• Manage the opening and closing shifts of the boutique.
• Daily briefs for the team to cover sales performance, CRM review, and daily objectives.
• Weekly meetings with the respective manager to deliver market brief, team updates, retail performance analysis, and upcoming opportunities.
• Weekly meetings with the team to review the KPIs, merchandising needs, special orders follow‑up, opportunities in the pipeline, personal target achievements, and all other boutique‑related matters.
• Lead the boutique to reach monthly and annual targets.
• Analyze sales statistics to determine business growth potential and monitor sales performance on a continuous basis. Submit all this information in the monthly report.
• Seek new customers and new sales opportunities, initiate action plans to approach and secure new businesses for the company.
• Update the management on changing sales trends within the market to foster needed changes and adjust plans accordingly.
• Lead, develop, build and influence a top‑notch and experienced sales team through continuous mentoring, training and weekly meetings.
• Ensure proper stock levels are maintained and dead stock is depleted in the boutique.
• Facilitate and convey feedback to the management regarding retail needs and challenges.
• Work closely with HR for employee‑related matters, identify and reward star performers through the performance management system and career/succession planning.
• Develop and maintain a strong working relationship with the company’s key clients in the market.
• Ensure that all sales team contacts regular and potential customers through phone call or direct contact.
• Maximize the usage of salesforce™ CRM system by all the sales team by encouraging the team and reinforcing its benefits.
• Maintain the boutique environment and customer enchantment checklist as per the company standards and run quarterly customer enchantment audits to the boutique (based on the boutique guide).
• Ensure that the boutique is submitting the daily sales report, footfall registration, and win/loss opportunities on a daily basis with complete professionalism.
• In charge of boutique opening/closing procedure, accountable for handling the keys, alarm code, and POS.
• Work roster schedule for all team members and monitor attendance and vacation.
• Prepare the boutique for welcoming customers: check showcase, displays, monitor cleanliness and tidiness of the boutique at all times, and assure the inventory count and control at every beginning of the shift.
• Manage or assign someone to handle the petty cash, and monitor the weekly reports shared with the finance department.
• Place new orders related to stock gaps and sales tools.
• Handle the business emails for any requirements.
• Ensure that all boutique team members are aligned with the company’s grooming standards, work etiquette, and product displays are according to the 5S methodology.
• Present jewellery using company luxury standards.
• Manage the discount average, handle and conduct pricing negotiations professionally with the customer, following the company discount policy.
• Upsell and cross‑sell at any upcoming opportunity and promote other company branches.
• Close the deal and manage the necessary processes as per company standards after sales with customers.
• Respond to any management project when assigned (attending events and exhibitions).
• Report boutique maintenance issues and repairs to the operation team.
• Supervise and assist the sales team in gaining a clear understanding of their customer requirements by asking open and specific questions.
• Manage the team labeling any newly received items, or upon price change.
• Responsible for securing and updating work permits, letters, and other documents as per management requirement.
• Manage and audit the repairs received from customers, and call customers for collection.
• Inventory and cash control.
• Work along with the marketing team by providing a report about customer requirements and what to advertise.

Requirements

• More than 5 years’ experience in the same role.