Bilingual Call Center Specialist — Calm Resolutions (Jeddah)

Avanta Works; Jeddah; On-site; SAR 63,000 - 71,000; Full time

Job summary

Avanta Works in Jeddah, Saudi Arabia is seeking a Call Center Representative to answer incoming calls and assist customers with inquiries, ensuring satisfaction and accurate records of interactions.

The role requires English and Hindi communication, a high school diploma or equivalent, and the ability to handle high call volumes. Flexibility for weekends/holidays is preferred; CRM experience is a plus.

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in a call center or customer service is preferred.
• Proficient English and Hindi; additional languages a plus.
• Strong communication and problem-solving skills.
• Ability to handle high call volumes while maintaining quality.
• Flexible hours including weekends/holidays if needed.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products or services to customers.
• Troubleshoot and resolve customer complaints or issues calmly and efficiently.
• Maintain detailed records of all customer interactions, including comments, complaints, and actions taken.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Collaborate with team members to ensure the best possible customer service experience.
• Stay updated on company products, services, policies, and procedures.
• Adhere to call center scripts and guidelines during all interactions.

Skills

Communication in English

Communication in Hindi

Problem solving

Customer service

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Avanta Works in Jeddah, Saudi Arabia is seeking a Call Center Representative to answer incoming calls and assist customers with inquiries, ensuring satisfaction and accurate records of interactions.

The role requires English and Hindi communication, a high school diploma or equivalent, and the ability to handle high call volumes. Flexibility for weekends/holidays is preferred; CRM experience is a plus.