Call Center Representative (English Speaking) - Jeddah, Saudi Arabia

Abroad Work; Jeddah; On-site; SAR 56,000 - 89,000; Full time

Benefits offered by this job

Visa sponsorship

Competitive salary package

Career growth

Job summary

Abroad Work is seeking a Call Center Representative in Jeddah to handle incoming English-speaking calls and deliver exceptional customer service. The role emphasizes accurate information delivery, building rapport, and following company guidelines in a fast-paced environment.

Ideal candidates will be fluent in English, possess strong communication and multitasking skills, and be willing to work flexible hours, including evenings and weekends. Visa sponsorship is available for this position.

Qualifications

• Fluency in English (spoken and written).
• Experience in a call center or customer service role preferred.
• Excellent communication and phone etiquette.
• Ability to work under pressure in a fast-paced environment.
• Good time management and multitasking.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Handle a high volume of incoming calls in a timely manner.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information to customer inquiries.
• Build rapport with customers through friendly, professional service.
• Follow communication procedures, guidelines and policies.
• Keep records of customer interactions and transactions.
• Maintain confidentiality of customer information.
• Collaborate with team members to ensure overall customer satisfaction.

Skills

Fluency in English

Communication skills

Phone etiquette

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative (English Speaking) - Jeddah, Saudi Arabia. We are seeking a motivated and customer-oriented Call Center Representative to join our team in Jeddah, Saudi Arabia. As a representative, you will be responsible for handling incoming calls from English-speaking customers and providing them with excellent service and support.

Responsibilities

• Manage a high volume of incoming calls in a timely manner
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information to customer inquiries
• Build rapport with customers by providing friendly, professional and personalized service
• Follow communication procedures, guidelines and policies
• Keep records of customer interactions and transactions
• Maintain confidentiality of customer information
• Collaborate with team members to ensure overall customer satisfaction

Requirements

• Fluency in English (spoken and written)
• Previous experience in a call center or customer service role is preferred
• Excellent communication skills and phone etiquette
• Good problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Strong time management skills and ability to multi-task effectively
• Willingness to work flexible hours, including evenings and weekends if needed

Benefits

• Competitive salary package
• Visa sponsorship
• Opportunities for career growth
• Supportive work environment

We welcome applications from women as we strive towards diversity within our team.