Bilingual Call Center Representative (English/French)

JobCenter; Jeddah; On-site; SAR 43,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Job summary

JobCenter in Jeddah, Saudi Arabia, seeks a bilingual Call Center Representative to assist English and French-speaking customers with professionalism and empathy. You will handle inbound calls, provide accurate information, and document interactions in the system.

The ideal candidate has strong communication, problem-solving, and multitasking skills, with prior call center or customer service experience preferred. This full-time role offers a stable monthly salary of 1,200 USD.

Qualifications

• Fluent in English and French, both written and spoken.
• Experience in call center or customer service preferred.
• Strong communication and problem-solving skills.
• Good time-management and multitasking abilities.
• Proficient with computers and software applications.

Responsibilities

• Answer incoming calls from English and French-speaking customers in a professional and courteous manner
• Listen attentively to customer needs and provide accurate information or solutions
• Escalate complex issues to the appropriate department or supervisor as needed
• Maintain a high level of customer satisfaction by exceeding their expectations with every interaction
• Follow communication scripts and company policies when handling different topics or scenarios
• Keep records of all customer interactions, transactions, comments, and complaints for future reference

Skills

Fluent English

Fluent French

Customer service

Time management

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Bilingual Call Center Representative (English/French)

Profession: Call Center Representative

City: Jeddah, Saudi Arabia

We are currently seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team in Jeddah. As a Bilingual Call Center Representative, you will be responsible for handling incoming calls from English and French-speaking customers, providing excellent customer service, and resolving any inquiries or issues they may have.

Key Responsibilities

• Answer incoming calls from English and French-speaking customers in a professional and courteous manner
• Listen attentively to customer needs and provide accurate information or solutions
• Escalate complex issues to the appropriate department or supervisor as needed
• Maintain a high level of customer satisfaction by exceeding their expectations with every interaction
• Follow communication scripts and company policies when handling different topics or scenarios
• Keep records of all customer interactions, transactions, comments, and complaints for future reference

Requirements

• Fluent in both English and French (verbal and written)
• Previous experience in a call center or customer service role is preferred
• Strong communication skills, both verbal and written
• Excellent problem-solving skills with the ability to think quickly on your feet
• Good time-management skills with the ability to multi-task effectively
• Proficient in using computers and various software applications

We offer a competitive salary of 1200$ per month for this position.

This job is located in Jeddah, Saudi Arabia.