Bilingual Call Center Agent - EN/AR | Jeddah (Accommodation)

Charm Connect; Jeddah; On-site; SAR 63,000 - 71,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

You will handle incoming calls, provide accurate product information, resolve complaints, update customer records, and follow up to ensure timely resolutions, with flexible shifts including weekends and holidays.

Join a dynamic team in a supportive environment and contribute to customer satisfaction targets.

Qualifications

• Fluent in English and Arabic, written and spoken.
• Experience in call center or customer service preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Answering incoming calls in a polite, professional manner.
• Providing accurate information about products or services.
• Handling and resolving customer complaints or issues.
• Maintaining customer records and updating account information.
• Following up to ensure timely resolution of concerns.
• Meeting or exceeding performance targets set by management.

Skills

Bilingual English-Arabic

Effective communication

Customer service

Time management

Job description

You will handle incoming calls, provide accurate product information, resolve complaints, update customer records, and follow up to ensure timely resolutions, with flexible shifts including weekends and holidays.

Join a dynamic team in a supportive environment and contribute to customer satisfaction targets.