Call Center Representative

Woopel; Jeddah; On-site; SAR 69,000 - 82,000; Full time

Benefits offered by this job

Visa sponsorship

Professional development

Permanent placement potential

Competitive salary

Job summary

Woopel in Jeddah, KSA seeks a Call Center Representative to handle inbound/outbound calls and deliver excellent customer service. This contract role offers visa sponsorship, with potential for permanent placement and a focus on performance targets.

Indian nationals are eligible. The position requires strong English communication, reliability, and the ability to work flexible shifts including weekends and holidays if needed.

Qualifications

• Minimum 1 year of experience in a call center or customer service role.
• Indian nationals only; visa sponsorship provided.
• Excellent English language skills; Arabic proficiency is a plus.

Responsibilities

• Answer incoming calls from customers and assist with inquiries or concerns.
• Make outbound calls to follow up on inquiries or requests.
• Provide accurate information in a professional and courteous manner.
• Identify and escalate issues to the appropriate department or supervisor.
• Maintain detailed and accurate records of interactions and transactions.
• Meet weekly and monthly performance goals.

Skills

English fluency

Verbal communication

Arabic knowledge

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative

As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a fast-paced and dynamic environment. Your primary goal will be to provide excellent customer service and resolve any issues or inquiries that customers may have. This position is located in Jeddah and is open to Indian nationals.

Responsibilities

• Answer incoming calls from customers and assist them with their inquiries or concerns
• Make outbound calls to follow up on customer inquiries or requests
• Provide accurate and timely information to customers while maintaining a professional and courteous demeanor
• Identify and escal any issues or concerns to the appropriate department or supervisor
• Maintain detailed and accurate records of customer interactions and transactions
• Meet weekly and monthly performance goals set by the company

Requirements

• Indian national with excellent verbal and written communication skills in English (Arabic proficiency is a plus)
• At least 1 year of experience as a call center representative or in a customer service role
• Ability to handle high volume of calls while maintaining quality customer service
• Strong problem-solving skills and ability to think on your feet
• Ability to work flexible shifts, including weekends and holidays if required
• Must have a valid visa sponsorship for employment in Jeddah

Benefits

• Competitive salary of 1800$ per month
• Contract job with potential for permanent placement
• Professional development opportunities
• Visa sponsorship providedNo English language requirement

If you are a motivated individual with strong communication skills, we encourage you to apply for this exciting opportunity as a Call Center Representative.