Bilingual Call Center Representative

Charm Connect; Jeddah; On-site; SAR 63,000 - 71,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

You will handle incoming calls, provide accurate product information, resolve complaints, update customer records, and follow up to ensure timely resolutions, with flexible shifts including weekends and holidays.

Join a dynamic team in a supportive environment and contribute to customer satisfaction targets.

Qualifications

• Fluent in English and Arabic, written and spoken.
• Experience in call center or customer service preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Answering incoming calls in a polite, professional manner.
• Providing accurate information about products or services.
• Handling and resolving customer complaints or issues.
• Maintaining customer records and updating account information.
• Following up to ensure timely resolution of concerns.
• Meeting or exceeding performance targets set by management.

Skills

Bilingual English-Arabic

Effective communication

Customer service

Time management

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Bilingual Call Center Representative

We are hiring a Bilingual Call Center Representative to join our dynamic team in Jeddah, Saudi Arabia. As a Call Center Representative, you will be responsible for providing excellent customer service and support in both English and Arabic. This is a great opportunity for Egyptian nationals who are looking for a contract job with accommodation provided. This is an ideal opportunity for students looking to gain valuable work experience while studying.

Key Responsibilities

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner
• Providing accurate information about products or services
• Handling and resolving customer complaints or issues
• Maintaining customer records by updating account information
• Ensuring timely resolution of customer concerns by following up on pending issues
• Meeting or exceeding performance targets and goals set by management

Requirements

• Fluent in both English and Arabic (written and spoken)
• Previous experience in a call centre or customer service role preferred
• Strong communication skills, both verbal and written
• Ability to multitask, prioritise, and manage time effectively
• Customer-focused with excellent problem-solving skills
• Availability to work flexible shifts, including weekends and holidays

Salary: 1600$ per month

Location: Jeddah, Saudi Arabia (with accommodation provided)