Medina Call Center Specialist — Customer Support

Avanta Works; Medina; On-site; SAR 57,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Accommodation provided

Job summary

Avanta Works in Medina, Saudi Arabia is seeking a Call Center Customer Service Representative to handle incoming calls and deliver excellent support to clients. You will respond to inquiries, resolve issues, and assist with orders while maintaining accurate records in the CRM.

The role requires strong communication, problem-solving, and active listening. English proficiency is required; flexibility to work evenings, weekends, and holidays is expected to meet customer demand.

Qualifications

• Prior call center or customer service experience preferred.
• English communication is required; additional languages are a plus.

Responsibilities

• Respond to incoming calls from customers in a professional and courteous manner.
• Provide accurate information about products and services.
• Assist customers with placing orders or resolving issues.
• Update customer accounts and maintain records of interactions.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure concerns are addressed.
• Meet performance goals and targets set by the company.

Skills

Call center experience

Customer service

English communication

Problem-solving

Phone etiquette

Active listening

Multitasking

Flexibility hours

Job description

Avanta Works in Medina, Saudi Arabia is seeking a Call Center Customer Service Representative to handle incoming calls and deliver excellent support to clients. You will respond to inquiries, resolve issues, and assist with orders while maintaining accurate records in the CRM.

The role requires strong communication, problem-solving, and active listening. English proficiency is required; flexibility to work evenings, weekends, and holidays is expected to meet customer demand.