Assistant Manager - Event Management systems

Qiddiya Investment Company; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading investment firm in Saudi Arabia is seeking an Assistant Manager – Design & Delivery for Event Management Systems. This role focuses on designing and delivering IT applications while collaborating with stakeholders and vendors. Candidates should have 5-7 years of relevant experience, particularly in event management and CRM solutions. You will assist in integrating various platforms, ensuring efficient management of events and financial processes.

Qualifications

• 5-7 years of IT experience in application design, delivery, and support.
• Hands-on experience with event management platforms and B2B CRM solutions.
• Proven ability to support integrations with SAP.

Responsibilities

• Support the design and delivery of event management systems.
• Gather and analyze business requirements with stakeholders.
• Participate in workshops with users and vendors.
• Contribute to detailed documentation of requirements and solution architecture.
• Provide Level 2 support for event management applications.

Skills

Event management systems design

Business requirements analysis

Integration experience

Level 2 support

Education

Bachelor’s degree in Information Technology

Tools

Cvent

Microsoft CRM

SAP

Job description

Position Overview

The Assistant Manager – Design & Delivery – Event Management Systems assists the Manager in designing, developing, and delivering IT applications for event management, accreditation, and related domains. The role collaborates with business stakeholders, vendors, and system integrators to ensure solutions support business objectives and optimize operational processes. Key systems include event management, accreditation integrating to CRM for lead management, and integration to SAP for Accounts Receivable and end-to-end financial processing.

Key Responsibilities

• Design & Delivery: Support the design and delivery of event management systems, ensuring alignment with business needs and objectives.
• Gather and analyze business requirements in collaboration with stakeholders, contributing to solution identification and tender processes.
• Participate in workshops with users, vendors, and integrators to refine requirements, solution designs, and integration plans.
• Contribute to detailed documentation, including requirements, solution architecture, test plans, and operational handover materials.
• Support integration between Cvent, Microsoft CRM, SAP, and AR platforms to enable seamless event management, B2B lead handling, revenue entry, and billing/collections.
• Assist in overseeing the complete delivery lifecycle, ensuring timely deployment and high-quality outcomes.
• Operations & Support: Coordinate with application operations teams to facilitate smooth handover and ongoing system support.
• Provide Level 2 support for event management applications, collaborating with vendors for Level 3 issue resolution.
• Monitor system performance, contribute to improvement initiatives, and proactively address operational risks.
• Coordinate project schedules and resources to ensure continuity of operations and stakeholder satisfaction.

Experience

Bachelor’s degree in Information Technology with 5-7 years of IT experience in application design, delivery, and support, preferably within event management, CRM, or finance integration domains.

• Hands‑on experience with event management platforms (preferably Cvent) and B2B CRM solutions (Microsoft CRM).
• Proven ability to deliver and support integrations with SAP for revenue management and billing.