AI-Powered Enterprise Success Lead (Remote)

Uniphore; Remote; SAR 449,000 - 563,000; Full time

Job summary

A leading AI solutions company is seeking a Senior Manager for Customer Success to guide enterprise clients in the adoption of innovative AI technologies. This role involves developing key success metrics, maintaining executive relationships, and leading complex engagements across various business functions. The ideal candidate has extensive experience in customer success and AI, with a proven track record of driving client satisfaction and ROI. Candidates with excellent strategic thinking and communication skills are encouraged to apply.

Qualifications

• 8+ years of experience in customer success, professional services, or consulting focused on enterprise technology solutions.
• 5+ years of experience working with AI products in an advisory or delivery capacity.
• Proven record of managing complex client relationships and leading multi-stakeholder engagements.

Responsibilities

• Drive customer success outcomes by developing key Customer Success metrics.
• Own executive-level relationships with key enterprise clients as a trusted advisor.
• Lead complex customer engagements focused on deploying AI solutions.

Skills

Customer engagement

AI expertise

Consulting background

Strategic thinking

Communication

Education

Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field

Tools

AWS

Azure

GCP

Job description

A leading AI solutions company is seeking a Senior Manager for Customer Success to guide enterprise clients in the adoption of innovative AI technologies. This role involves developing key success metrics, maintaining executive relationships, and leading complex engagements across various business functions. The ideal candidate has extensive experience in customer success and AI, with a proven track record of driving client satisfaction and ROI. Candidates with excellent strategic thinking and communication skills are encouraged to apply.