Activation Officer

PetroApp; Al Khobar; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company in Al Khobar is seeking a Customer Relationship Manager responsible for maintaining customer satisfaction and retention. You will train new clients, address complaints, and ensure track interactions in the database. The ideal candidate should possess strong communication skills, expertise in Microsoft Office, and fluency in English. The position offers benefits like commission, private health insurance, and work from home options.

Benefits

Commission

Private Health Insurance

Work From Home

Training & Development

Qualifications

• Ability to convey ideas clearly and professionally in both verbal and written form.
• Solid experience with Excel, including formulas, data entry, and basic data analysis.
• Good command of English.

Responsibilities

• Responsible for maintaining customer relationships and ensuring customer satisfaction.
• Deliver system training for new clients.
• Identify customer needs and provide solutions.
• Address customer complaints and resolve issues promptly.
• Track customer interactions in the database.
• Establish relationships with customers through follow-up.
• Provide feedback on customer concerns.
• Collaborate with sales team for seamless service.
• Implement HSE procedures in the area.

Skills

Strong Communication

Microsoft Office Expertise

Job description

Job Summary, Purpose and Scope

Responsible for maintaining customer relationships and working to ensure customer satisfaction to improve Petroapp customer retention rate.

Duties, Tasks and Responsibilities Definition

Responsible for delivering the system training for new clients.

Identifying customer needs and providing solutions to their problems

Addressing customer complaints and ensuring their issues are resolved promptly and professionally

Keeping track of customer interactions, transactions, comments, and complaints in the customer database

Establishing relationships with customers by regularly following up and making communication personal and customized

Providing feedback to the rest of the company regarding customer concerns and suggestions

Collaborating with the customer services/ sales team to ensure seamless customer service

Responsible for the implementation of the HSE procedures in his/her area, comply with theदै internal regulations.

Requirements

Strong Communication

Ability to convey ideas clearly and professionally in both verbal and written form.

Microsoft Office Expertise

Solid experience with Excel, including formulas, data entry, and basic data analysis.

Gooddfs command of English.

Benefits

Commission

• Private Health Insurance.
• Work From Home
• Training & Development