Account Manager - Riyadh

CreditNinja - KMD Partners, LLC; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading service provider in restaurant partnerships is seeking an Account Manager in Riyadh. The role focuses on maintaining relationships with partner restaurants, ensuring satisfaction and success on the platform. The ideal candidate has a Bachelor’s degree and proven experience in account management or sales, with strong communication skills. This opportunity offers a dynamic work environment where proactive problem-solving is essential.

Qualifications

• Proven experience in account management, customer service, or sales roles.
• Strong communication, negotiation, and relationship-building skills.
• A proactive and solution-oriented approach to problem-solving.

Responsibilities

• Serve as the primary point of contact for existing partner restaurants.
• Conduct regular check-ins with partners to review performance.
• Provide ongoing support and assistance to partners.
• Collaborate with internal teams to facilitate partner onboarding.
• Monitor partner performance metrics and KPIs.
• Coordinate marketing initiatives with partners.
• Cross-sell NCR products and monitor ROI.
• Maintain accurate records of partner interactions.

Skills

Strong communication skills

Attention to detail

Proactive approach to account management

Negotiation skills

Relationship-building skills

Ability to multitask

Time management

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.

Key Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross‑selling NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in account management, customer service, or sales roles.
• Strong communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution‑oriented approach to problem‑solving.