Account Manager

Digital Advantage; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading digital agency in Riyadh is seeking an experienced client manager to oversee relationships and ensure project success. The ideal candidate will have strong problem-solving abilities, effective communication skills, and at least 3 years of experience in marketing or advertising. Experience in digital marketing, social media, and e-commerce is preferred. This role offers a challenging and rewarding environment with opportunities for career advancement.

Qualifications

• Strong problem solving skills and a willingness to roll up one’s sleeves to get the job done.
• Established presentation and writing skills for effective communication.
• At least 3 years of experience in Marketing/Advertising, preferably in digital marketing.

Responsibilities

• Gather insights about the client's objectives and pain points.
• Manage relationships with clients as the primary representative.
• Oversee work and deliverables while ensuring timely completion.

Skills

Problem solving skills

Effective communication

Cross-functional teamwork

Knowledge of digital marketing

Education

University education

Job description

Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with a leading digital agency that is working with large world-class clients across the GCC. We are growing quickly and have several openings to join our team of passionate and top-performing experts.

Summary

We are a digital consultancy & full-service agency that partners with clients, founders, & investors to build and sustain digital advantage. With a broad range of experiences serving clients in KSA, the UAE, and globally, our team of digital strategists provides government entities & private sector organizations with world‑class strategy and execution capabilities.

Our lines of business include digital advisory (incl. research and analytics), social media management, performance marketing, and web/mobile app design and development.

Job Description

Gather Insights About the Client's Context & Objectives

• Listen and understand client context, display deep understanding of client marketing and communications objectives and challenges / pain points
• Is an expert on our clients' brand, structure and industry and ensures our deliverables are aligned with client objectives
• Gradually pick up organizational dynamics/politics to help steer us clear of issues
• Actively listen and probe to gather client requirements (and sometimes even anticipate unstated needs)

Manage Our Relationship With Clients

• Serve as DA’s primary representative at the client – the person who will handle the main day‑to‑day point of contact for all things related to the account
• Emcees or leads client meetings and presentations. Is ultimately responsible and actively manages the creation of clear and compelling meeting documents (e.g., presentations, meeting minutes, etc.)
• Learn client’s industry sector and stay up-to-date with digital marketing & technology trends to establish a credible and influential voice in client discussions

Build / Strengthen Relationships

• Builds strong, long‑term client relationships and maintain frequent contact
• Routes and ensures we address client queries effectively and in a timely manner; efficiently gather and transmit client feedback to the team as needed
• Conduct periodic account reviews (usually quarterly) to gauge delivery expectations and client satisfaction
• Builds trust and maintains strong client relationships; instills confidence and ensures clients will accept our best ideas and strategies

Direct / Oversee Our Work & Deliverables

• Work with leadership team to set digital strategies at your assigned accounts
• Work with the project team to manage timely completion of all contractually agreed to deliverables
• Be aware of and able to articulate client's digital strategy and help set project success criteria and KPIs and work with team to deliver reports or dashboards on web performance metrics

Conduct Business Development

• Maintain responsibility for timely invoicing and processing of our payments
• Identify and/or suggest opportunities for account expansion or new projects

Lead! By Helping Guide the Client and Our Team

• Drive Outcomes, Profitability and Productivity across your Account

Qualifications

• Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
• Skilled at working effectively with cross functional teams in a matrix organization
• Established presentation and writing skills -- excellent in both verbal and written communications
• Polished, poised, professional, and can develop a strong client presence
• Ambitious, willing to work hard, and are looking to advance your career
• Well organized, can handle stress, ambiguity and deadlines.
• Conversant in Digital Marketing and have a willingness and capacity to learn
• Saudi nationality, knowledge of Saudi culture, and fluency in English/Arabic language are preferred but not prerequisites
• Ambitious, willing to work hard, and are looking to advance your career
• Well organized, can handle stress, ambiguity and deadlines.
• At least 3 yrs of experience in Marketing / Advertising. University education, agency experience, and experience with digital marketing (managing large accounts), social media, and e-commerce is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.