A/C Technician - InterContinental Jeddah ( Saudi nationality only )

InterContinental Hotels Group; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading hotel management company in Jeddah is seeking a dedicated maintenance technician to assist with hotel operations. You will carry out routine maintenance on HVAC systems, ensuring guest satisfaction through prompt responses to requests. The ideal candidate will have general maintenance skills and a commitment to maintaining a clean and tidy environment. Join our team to support your colleagues and contribute to a memorable guest experience.

Qualifications

• Experience in hotel maintenance or similar environment.
• Familiarity with HVAC systems and repairs.
• Ability to work efficiently and respond to urgent requests.

Responsibilities

• Perform routine maintenance and repairs on HVAC equipment.
• Ensure cleanliness and upkeep of maintenance areas.
• Respond promptly to maintenance requests from guests.

Skills

General maintenance skills

Attention to detail

Communication skills

Job description

JOB OVERVIEW

Assist the HLP Supervisor and Asst. Chief with general hotel and building minor maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of our guests and colleagues.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Carefully utilizes the required spare parts and request items as needed only. Carefully evaluate the status of the existing parts before making the decision for replacement. However any critical equipment must be maintained well with periodic parts replacement.
• Participates in energy saving plans and share best practices with the supervisor.

PEOPLE

• Support the colleagues when and where they need your assistance.
• Uses training and development resources to improve skills and abilities.
• Actively Participate in the activities organized by the hotel.

GUEST EXPERIENCE

• Carries out routine maintenance and repairs to all types of air-conditioned, cooling and heating, ventilation and air conditioning equipment including motors and motor controls, fans, water treatment plants, sewage treatment plants, chillers, pumps and emergency generators.
• Attends to repairs and maintenance of air-conditioning units, walk-in cooler and freezer and other refrigeration system.
• Ensures that the supplied uniform in clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas.
• Communicates with guests by telephone or in person to ensure that maintenance requests have been satisfactorily completed.
• Attends to I-Fix program and ensure to follow its procedure.
• Ensures a 10-15 minute response for all urgent maintenance requests including guest requests.
• Reviews the Guest Satisfaction Monthly Tracking and participates in executing the plans to improve the score.

RESPONSIBLE BUSINESS

• Ensures that the plant rooms, workshops and related areas are kept clean and tidy condition.
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.
• Attends to all Fire Life Safety Training Sessions when scheduled.
• Participate in Green Engage program.