Technical jobs in United States

Purpose

To drive growth and profitability in assigned territory through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities

• Develop and maintain profitable relationships with new and existing customers. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Manage teamwork for sales support.
• Coordinate/assess sales and service team.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Resolve issues within function or unit.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.

Additional Job Functions

• Facilitate and provide training to customer and Strategic Business Unit personnel on products and services.

Business Accountabilities

• Assess and evaluate business processes in order to identify opportunities for improvement.
• Support capability development activities in a channel or customer segment at the local level, focusing on one or more areas (development of customer or distributor insights; segmentation and value proposition; sales tools and platforms; channel effectiveness; customer management practices) to support business improvement.
• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.
• Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
• Instigate and drive research/analysis around potential business development opportunities.

Performance Management Accountabilities

• Model behaviors that demonstrate commitment to corporate values.
• Provide input into performance management discussions of project team members.
• Educate team members and business partners on area of technical expertise.
• Provide guidance and support for team members.
• Take action to manage own personal development and encourage others to do the same.

Education and Experience

Required

• Bachelors degree (or equivalent) and 2 or more years of experience in related field.
• Thorough knowledge of large accounts, underwriting including loss development, underwriter communication, etc.
• Willing to travel.