Technical Sales Executive

Carepro Specialty Sdn Bhd; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A manufacturing and development company in Malaysia is seeking a dedicated professional to manage customer relationships and drive sales growth. The role involves supporting existing customers, identifying new business opportunities, and maintaining strong relationships with various internal teams. The ideal candidate should have experience in customer management, great communication skills, and a solid understanding of market trends. This position offers opportunities for growth and innovation in a dynamic environment.

Qualifications

• Proven experience in customer management and sales roles.
• Strong communication and relationship-building skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Manage and support current customers to ensure stable demand.
• Identify and promote new business opportunities.
• Build strong rapport with internal teams and clients.
• Provide timely follow-ups and solutions for customer inquiries.
• Stay updated on industry trends and provide market feedback.

Skills

Customer relationship management

Sales and marketing

Technical knowledge of ingredients

Presentation skills

Market analysis

Job description

Carepro Specialty Sdn Bhd – Puchong New Village

Role Overview

Manage and support current customers (manufacturers, OEM/ ODM, R&D teams). Ensure consistent repeat orders and stable demand for key products. Build strong rapport with purchasing, BD team, RD team, marketing to maintain long term relationship. Provide timely follow-ups, updates and service to strengthen customer loyalty.

New Business Development

• Identify new potential clients (manufacturer, OEM/ ODM, brand owner, laboratories and others).
• Promote and conduct presentation to R&D, Formulator, and purchasing department.
• Grow market presence and expand ingredient adoption.

Sales Activities & Technical Promotion

• Understand ingredients functions, benefits, application and formulation compatibility.
• Prepare quotation, price proposal, technical documents, and samples.
• Follow up and leads and convert enquiries into orders.
• Collaborate with internal team for support, trial, and demos.

Client Relationship Management

• Build and maintain strong relationship with R&D, production, procurement teams.
• Provide ingredients recommendations, sampling support and product updates.
• Manage customer inquires, concern and provide solutions.
• Encourage clients to explore new materials or upgrade existing formulas.

Market Knowledge & Reporting

• Stay updated on industry trends, raw materials innovation and competitors.
• Gather customer and market feedback to identify new opportunities.
• Provide sales reports, pipeline updates and forecasts.
• Participate in exhibitions, seminar, and customer training when required.

Coordination & Support

• Work closely with internal teams to ensure smooth order processing.
• Monitor customer payment status and ensure timely settlement of outstanding invoices.
• Follow up with customers on overdue payments professionally and consistently.
• Coordinate with accounts/finance team to track debtor aging and flag potential issues early.
• Maintain healthy credit control and reduce risk of bad debt.