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Hotel Room Sales Assistant Manager
Job summary
A leading hotel management company in Kuala Lumpur seeks a dedicated Hotel Room Sales Assistant Manager to enhance client relationships and drive sales initiatives. The ideal candidate should have over 3 years of experience in hotel sales, a strong sales-driven personality, and the ability to work independently. This role emphasizes collaboration with operational teams and achieving monthly sales targets. Offering competitive benefits in a dynamic environment.
Qualifications
- Minimum 3 years in a sales role within the hotel industry.
- Strong independent work capabilities with a sales-driven personality.
- Preferred candidates with hotel room sales experience for corporate.
Responsibilities
- Act as a spokesperson for professionalism and effective product presentation.
- Acquire new sales leads and grow the client base.
- Collaborate with Operations and Revenue Management teams.
- Provide timely communication and updates on market information.
Skills
Tools
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Responsibilities:-
- Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.
- Be familiar and effective in the sales process: create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.
- Acquire new sales leads / prospects and establish new accounts to grow account / client base.
- Foster and develop relationship with existing clients and customers to maintain loyalty.
- Manage leads and enquiries and provide suitable solutions promptly.
- Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
- Work collaboratively with the Operations team to ensure that we deliver the best to our guests
- Work collaboratively with the Revenue Management team to optimize the rates to the hotel / serviced residence.
- Provide timely responses and communication
- Gather and provide publicly available market information
- Provide timely updates to superior and team on activities and market information
- Achieve various monthly sales targets set to meet overall cluster budget.
- Promote and sign up clients for booker loyalty program
- Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
- Compliant with statutory regulations and internal guidelines/SOPs
- Follow up with clients whose payments are outstanding and long overdue.
- Participate in adhoc or promotional client and hotel / serviced residence activities.
- Undertake any other duties as may be assigned by superiors diligently and professionally.
Job Requirements:-
- Minimum 3 years sales role in Hotel industry
- Able to work independently and very sales driven persoanlity
- Preferrable candidate with hotel room sales experience for corporate
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.