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Hotel Room Sales Manager
Descrizione del lavoro
A leading hospitality company in Kuala Lumpur seeks a Sales Manager for effective client relationship management and sales growth. The ideal candidate will have at least 2-3 years in a managerial role within the hotel industry, be highly sales-driven, and have experience in hotel room sales for corporate clients. This role involves achieving sales targets, managing client inquiries, and collaborating with various teams to optimize service delivery.
Competenze
- Minimum 2-3 years in a managerial role in the hotel industry.
- Sales-driven personality with ability to work independently.
- Preferred experience in hotel room sales for corporate clients.
Mansioni
- Act as a spokesperson for the hotel with professionalism.
- Acquire new sales leads and establish new accounts.
- Foster relationships with existing clients.
- Provide timely responses and updates to management.
- Achieve monthly sales targets to meet overall budget.
Conoscenze
Strumenti
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.
- Be familiar and effective in the sales process: create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.
- Acquire new sales leads / prospects and establish new accounts to grow account / client base.
- Foster and develop relationship with existing clients and customers to maintain loyalty.
- Manage leads and enquiries and provide suitable solutions promptly.
- Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
- Work collaboratively with the Operations team to ensure that we deliver the best to our guests
- Work collaboratively with the Revenue Management team to optimize the rates to the hotel / serviced residence.
- Provide timely responses and communication
- Gather and provide publicly available market information
- Provide timely updates to superior and team on activities and market information
- Achieve various monthly sales targets set to meet overall cluster budget.
- Promote and sign up clients for booker loyalty program
- Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
- Compliant with statutory regulations and internal guidelines/SOPs
- Follow up with clients whose payments are outstanding and long overdue.
- Participate in adhoc or promotional client and hotel / serviced residence activities.
- Undertake any other duties as may be assigned by superiors diligently and professionally.
Job Requirements:-
- Minimum 2 - 3 years managerial role in Hotel industry
- Able to work independently and very sales driven persoanlity
- Preferrable candidate with hotel room sales experience for corporate
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.