Workplace Coordinator - Guest Services Ambassador

Jll; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global real estate services company is looking for a Workplace Coordinator - Guest Services Ambassador to enhance guest experiences and manage visitor services. The role includes welcoming guests, managing visitor registries, and ensuring safety while creating a hospitable work environment. Strong communication and hospitality skills are essential, along with proficiency in Microsoft Office tools. This is a full-time position based in Xico, Veracruz with opportunities for personal development.

Formación

• 2 years' relevant experience in Hospitality or Tourism.
• Experience managing meeting room services is a plus.
• Good command of verbal and written English.

Responsabilidades

• Welcome employees and guests with genuine hospitality.
• Manage visitor registration services and regulatory compliance.
• Deliver concierge services including transportation requests.
• Organize mail receipt and distribution.

Conocimientos

Hospitality experience

Communication skills

Problem-solving skills

Conflict resolution

Punctuality

Educación

Diploma from an accredited institute

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Workplace Coordinator - Guest Services Ambassador (GSA) – JLL

As the first point of contact at Reception, the Guest Services Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our client and their guest. They are responsible for welcoming employees with genuine hospitality and thoughtful services.

Site Operations

• Create a comfortable, welcoming, and hospitable experience for employees and their guests.
• Boost agility in the workplace by managing up-to-date visitor information.
• Answer and direct incoming calls, emails, correspondence and inquiries professionally and efficiently.
• Anticipate client needs through observation to create memorable experiences.
• Manage stationery requisition and related inventory management.
• Address technical issues efficiently by contacting the responsible parties and monitoring resolution.
• Ad hoc responsibilities assigned by Facilities Manager.

Customer Services

• Foster a sense of community and create happiness at work for our team, our client, and their guests.
• Creating a welcoming environment for clients, (internal / external) customers by providing authentic, caring, and timely service.
• Foster an inclusive environment where all team members and building occupants feel respected and valued regardless of background, identity, or beliefs.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client's facility by managing visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.
• Provide wayfinding assistance and orientation for guests and new employees.

Concierge Services

• Deliver concierge service with local expertise and insider knowledge.
• Manage transportation requests from visitors and employees.

Conference Meeting Room Booking

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnover of meeting rooms.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Mail Delivery Services

• Organise receipt and deliveries of all mails and courier services.
• Manage mail distribution records and mail logs.

Qualifications

• 2 years' experience in Hospitality and / or Tourism sector or related professional area.
• Prior experience to manage meeting room services is an advantage.
• Diploma from an accredited institute.

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English.

Personal Skills

• Ability to meet tight schedules and deliver high quality of work.
• High level of communication and interpersonal skills.
• Conflict resolution and problem-solving capabilities.

Seniority Level: Associate

Employment Type: Full-time

Job Function: Management and Manufacturing