Workday Manager

Zillow; A distancia; MXN 1,439,000 - 1,980,000; Jornada completa

Descripción de la vacante

A leading real estate tech company is seeking a People Tech Operations Manager to oversee their People Technology Operations team. This role involves managing day-to-day functions, optimizing Workday systems, and mentoring a team of system analysts. The ideal candidate has extensive experience in HRIS and strong leadership skills and will focus on driving operational excellence and continuous improvement in HR technology processes. This position offers a competitive salary and benefits including equity awards.

Servicios

Competitive salary

Equity awards

Comprehensive benefits

Formación

• 7 years of experience in HRIS or broader HR technology.
• 3-5 years of managing high-performing teams.
• Proven success in coaching and mentoring early-career talent.

Responsabilidades

• Manage day-to-day operations of the People Technology team.
• Drive Workday reporting optimization.
• Mentor and develop team of system analysts.

Conocimientos

Leadership

HRIS expertise

Strong communication skills

Analytical skills

Problem-solving

Herramientas

Workday

Descripción del empleo

About the team

Zillow Groups People Technology team is on a mission to build delightful experiences for every stage of the employee close partnership with our People Org and product teams we design implement and optimize the systems and processes that enable employees to thrive.

About the role

We are seeking a People Tech Operations Manager to lead and scale our newly established People Technology Operations team. This role will oversee a team of system analysts responsible for day-to-day support continuous improvement initiatives and annual recurring activities such as open enrollment payroll year-end compensation planning and talent reviews.

What Youll Do

Operational Excellence

Own the operational framework for People Technology ensuring reliability scalability and alignment with business needs.

Oversee day-to-day operations manage escalations and ensure SLA-driven service levels.

Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets following an agile delivery model.

Implement and refine processes workflows and SLAs to drive consistency and efficiency.

Analyze ticket trends to identify themes proactively recommend automation opportunities and reduce recurring pain points.

Track KPIs such as ticket volume resolution time satisfaction scores and system usage to drive data-driven improvements.

System Optimization

Lead Workday reporting optimization and establish governance frameworks for reporting.

Drive Workday security automation including role-based and user-based access provisioning.

Continuously identify opportunities to streamline system configuration reduce ticket volume and shorten SLAs

Hands-On Technical Leadership

Serve as a technical advisor for system analysts providing guidance on configuration challenges.

Troubleshoot issues alongside the team and take ownership of complex tickets triage items or annual recurring activities as needed.

Team Leadership & Development

Lead mentor and develop a team of system analysts

Drive career growth coaching and performance management to consistently hold high bar for the team

Foster a culture of collaboration accountability and continuous improvement.

Who you are

• 7 years of experience in HRIS or broader HR technology with deep Workday expertise.
• 3-5 years of experience managing inclusive high-performing teams within HR technology.
• Proven track record of coaching and mentoring early-career talent and leading cross-functional teams.
• Strong experience building and scaling operational support models with expertise in ticketing audits reporting and program cycles.
• Demonstrated success in streamlining processes driving automation and introducing workflow improvements that deliver measurable impact.
• Excellent communication skills with the ability to influence and partner across cross functional teams.
• Strong analytical and problem-solving skills with a data-driven mindset.

Remote employees do not have a permanent corporate office workplace and instead work from a physical location of their choice which must be identified to the Company. U.S. employees may live in any of the 50 United States with limited exceptions.

In addition to a competitive base salary and benefits this position is also eligible for equity awards based on factors such as experience performance and location.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.