Work From Home Customer Service Rep. U.S. Us Et

Deluxemaid; A distancia; MXN 7,000 - 359,000; Jornada completa

Descripción de la vacante

A cleaning services company is seeking a Customer Service Representative to join their remote team. This full-time role involves managing cleaning schedules, resolving customer issues via messaging, and collaborating with management. Candidates should be fluent in English, have at least 2 years of customer service experience, and possess strong multitasking abilities. This position offers a salary of $20,000 USD, vacation time, and opportunities for performance bonuses and promotions.

Servicios

20 Days Paid Vacation

Performance Bonus

Regular Promotions

Formación

• 2+ years customer service experience.
• Good internet connection and a quiet place to work.
• Experience in managing schedules and handling complaints.

Responsabilidades

• Managing and coordinating ongoing cleans.
• Dealing with customer complaints and questions via text messaging software.
• Project work with owners and management.
• Organizing service schedules for cleaners.

Conocimientos

Excellent communication skills

Multitasking

Management skills

Intermediate mathematical knowledge

Fluent English

Descripción del empleo

Job Overview

Thanks for checking out this job posting!

We are a small, fully remote team serving household customers in the US with high end cleaning services.

We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team.

This is a fully remote, full time, work from home role.

Position Summary

As a Customer Service Representative, you will be trained in each area of the business and be expected to master company procedures for managing the daily schedule of cleans.

Excellent communication, multitasking and management skills are essential.

Responsibilities

• Managing / coordinating ongoing cleans
• Dealing with customer complaints and questions via text messaging software
• Project work with owners and management
• Organizing service schedules for cleaners

Qualifications

• Intermediate mathematical knowledge for calculating payments and percentages
• Fluent English (native level) written and spoken
• 2+ years customer service experience
• Good internet connection and quiet place to work

Technical Requirements

• You will need to provide your own smart phone, computer and headset for calls
• Your computer needs to be able to smoothly manage up to 12 Google Chrome tabs at once

Benefits

• $20,000 USD Salary
• 20 Days Paid Vacation
• Performance Bonus
• Regular Promotions

Job Types

• Full-time
• Contract

Pay

• From $409, per year