Wholesale Account Manager (CPaaS/SMS)

CEQUENS; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global communications platform provider is seeking an SMS Wholesale Account Manager to manage and expand wholesale SMS trading relationships. This role focuses on maximizing revenue through strategic account management and market analysis. The ideal candidate has 3–5 years of experience in SMS wholesale and excellent negotiation skills. This position offers an exciting opportunity to drive business growth in a fast-paced environment in Mexico.

Formación

• 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management.
• Strong track record in commercial negotiations and managing global accounts.
• Deep understanding of A2P SMS market dynamics.

Responsabilidades

• Manage day-to-day relationships with wholesale partners.
• Identify new wholesale opportunities and onboard global SMS partners.
• Monitor A2P SMS market trends and competitor activities.
• Coordinate with the routing/operations team for SMS delivery.

Conocimientos

Negotiation skills

Relationship management

Analytical mindset

Fluency in English

Educación

Bachelor’s degree in Business, Telecommunications, or related field

Descripción del empleo

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Overview

The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis.

Key Responsibilities

Account Management

• Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators.
• Act as the primary point of contact for assigned wholesale accounts.
• Ensure timely resolution of disputes, billing issues, and service delivery challenges.
• Build long-term partnerships by providing excellent customer support and proactive communication.

Business Development & Sales

• Identify new wholesale opportunities and onboard global SMS partners.
• Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms).
• Drive revenue growth by increasing traffic exchange and margins on assigned accounts.
• Develop strategies for competitive pricing and profitable trading in line with company targets.

Market & Commercial Analysis

• Monitor A2P SMS market trends, traffic flows, and competitor activities.
• Analyze buying and selling routes to maximize profitability through traffic mixing and optimization.
• Track account performance (volumes, margins, quality KPIs) and report to management.

Operational & Technical Coordination

• Coordinate with the routing/operations team to ensure high-quality SMS delivery.
• Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements.
• Work closely with finance to ensure accurate invoicing, timely collections, and dispute management

Requirements

Education & Experience

• Bachelor’s degree in Business, Telecommunications, or related field.
• 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management.
• Strong track record in commercial negotiations and managing global accounts.

Skills & Competencies

• Deep understanding of A2P SMS market dynamics, pricing, and routing.
• Excellent negotiation, communication, and relationship management skills.
• Analytical mindset with strong numerical and reporting skills.
• Ability to work under pressure in a fast-paced, trading-driven environment.
• Fluency in English (additional languages are a plus).