Web Operations Team Lead

Novartis; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global healthcare company in Mexico City seeks a Web Operations Team Lead to manage digital projects and lead a web operations team. The ideal candidate has 3-4 years of CMS experience, particularly with Drupal, and is proficient in HTML, CSS, and JavaScript. This role focuses on content management systems, enhancing design systems, and collaborating with cross-functional teams to deliver quality web solutions. A strong eye for visual design and the ability to manage multiple projects are essential.

Formación

• Approximately 3-4 years’ experience managing CMS, preferably Drupal.
• Experience developing HTML, CSS, and JS for interactive content.
• Knowledge of SEO, SERM, and website design components.

Responsabilidades

• Lead and mentor a team of web operations professionals.
• Oversee content authoring and organization within CMS platforms.
• Guide the team in translating Figma designs into templates.
• Collaborate across teams to improve CMS outputs.

Conocimientos

Technical skills in HTML

Proficiency in CSS

Strong JavaScript skills

Content authoring and editing

Team management

Problem-solving skills

Visual design sense

Herramientas

Drupal

Adobe Suite

Figma

Google Web Designer

Descripción del empleo

Job Description Summary

Join our dynamic Studio Operations team as a Web Operations Team Lead. You will drive the execution of digital projects, lead a team of web specialists, and ensure the delivery of high‑quality web solutions. This role requires a blend of hands‑on technical expertise, design system understanding, and proven people‑management skills.

Job Description

Major accountabilities

• Lead, mentor, and develop a team of web operations professionals, fostering a collaborative and high‑performance environment.
• Set clear goals, monitor progress, and provide regular feedback to team members.
• Oversee content authoring, editing, and organization within CMS platforms (especially Drupal).
• Guide the team in translating Figma designs into CMS templates, ensuring consistency in color palettes, fonts, cookie consent, GTM, SEO, and schema implementation.
• Understanding of forms integrations, CRM connections with websites.
• Maintain high standards in HTML, CSS, JS, and frontend frameworks.
• Ensure deliverables are accurate, complete, and of a high standard of quality.
• Highlight potential platform restrictions with the Production team to avoid inconsistencies.
• Make suggestions to enhance the design system and frontend design/content authoring processes.
• Collaborate across teams (design, dev, marketing) to ensure alignment and scalability of CMS outputs.
• Apply an eye for design system consistency across different types of content and devices. UI/UX understanding is a plus.
• Support documentation and sharing of best practices in CMS and email/banner production.

Key performance indicators

• Good customer satisfaction scores.
• Ability to manage multiple stakeholders / projects.

Minimum Requirements

Work Experience:

• Approximately 3‑4 years’ experience in CMS experience, preferably Drupal, and acting as a subject matter expert.
• Proficiency in HTML, CSS and JS (Interactive Content).
• Experience working with Adobe Suite, Figma and CMS platforms.
• Knowledge of website structure and its components, including SEO, SERM, SEO schema, website design, SFMC integration, and embedded content.
• Experience producing assets for email marketing and HTML5 banners (e.g., using Google Web Designer) is a plus.
• Familiarity with accessibility standards (WCAG) and responsive layout principles is desirable.

Skills

• Strong technical skills in HTML, CSS, and JavaScript.
• Proven ability to manage concurrent projects and lead teams.
• Excellent content authoring, editing, and organizing skills within CMS platforms.
• Excellent problem‑solving, interpersonal, and conflict resolution skills.
• Strong sense of visual design and attention to detail.
• Comfortable working in a highly collaborative, fast‑paced environment.
• Familiarity with and adaptability to new‑generation technologies and trends (Gen AI and Agentic AI) is an added advantage.

Languages

• English.

Skills Desired

• Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross‑Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model