Virtual Trip Support Consultant

Destinytravel; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel consultancy based in Mexico seeks a Virtual Trip Support Consultant to assist clients throughout their travel journeys. Responsibilities include responding to inquiries, assisting with itinerary management, and providing destination information. The ideal candidate will have strong communication skills, customer service experience, and an attention to detail. This fully remote position offers flexible scheduling and access to exclusive travel perks within a supportive team environment.

Servicios

Fully remote work with flexible scheduling

Access to exclusive travel perks

Ongoing training opportunities

Supportive team environment

Formación

• Strong communication skills are essential for client interactions.
• Experience in customer service, particularly in hospitality, is preferred.
• Ability to stay organized and pay attention to detail is crucial.

Responsabilidades

• Respond to client inquiries via various communication platforms.
• Assist clients with itinerary updates, changes, and cancellations.
• Provide accurate destination information and entry requirement guidance.
• Confirm travel details and proactively follow up on upcoming trips.
• Gather feedback after travel and address any concerns professionally.

Conocimientos

Strong written and verbal communication skills

Customer service experience in hospitality or related fields

Excellent organization and attention to detail

Comfort learning digital tools and travel systems

Genuine passion for travel and helping others

Descripción del empleo

As a Virtual Trip Support Consultant, you will support clients throughout their travel journey—from initial planning to post-trip follow-up. Your role is to ensure every detail is managed smoothly while providing guidance, timely updates, and reassurance before, during, and after each trip. You will help travelers feel confident, informed, and supported at every stage of their experience.

At Destiny&Co., we focus on personalized service and meaningful travel experiences, taking pride in delivering organized itineraries and thoughtful support that helps clients create lasting memories.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with itinerary updates, changes, and cancellations.
• Provide accurate destination information and entry requirement guidance.
• Confirm travel details and proactively follow up on upcoming trips.
• Gather feedback after travel and address any concerns with professionalism.

Benefits

• Fully remote work with flexible scheduling.
• Access to exclusive travel perks and ongoing training opportunities.
• Supportive team environment focused on collaboration and growth.
• Opportunity to build long‑term relationships within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience in hospitality, service, or related fields preferred.
• Excellent organization and attention to detail.
• Comfort learning digital tools and travel systems.
• A genuine passion for travel and helping others.