Virtual Trip Coordinator

Destiny&Co Travel Agency; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading travel service provider is seeking a Virtual Trip Coordinator to support travelers from planning to return. In this fully remote position, you'll manage inquiries, assist with itinerary changes, and provide destination information. Ideal candidates will have strong communication skills, attention to detail, and a passion for travel. Join a supportive team where you'll have access to training and exclusive perks, with opportunities for professional growth in the travel industry.

Servicios

Fully remote position

Access to training resources

Exclusive travel perks

Supportive team environment

Opportunities for professional growth

Formación

• Strong written and verbal communication skills are essential.
• Customer service experience is preferred but not required.
• Excellent attention to detail and organizational skills are a must.
• Comfort with learning digital tools and systems is necessary.
• Genuine passion for travel and helping others is crucial.

Responsabilidades

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes and travel questions.
• Provide clear destination information and travel guidance.
• Confirm trip details and collect feedback post-return.
• Resolve concerns with empathy and timely communication.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Excellent attention to detail

Organizational skills

Comfort learning digital tools

Genuine passion for travel

Descripción del empleo

As a Virtual Trip Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Benefits

• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.