Videogames Customer Service (Portuguese, WRITTEN SUPPORT)

Keywords Studios; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global gaming services company is looking for Customer Service Representatives to provide written support in English and Portuguese. This temporary remote position requires effective multitasking and strong customer service skills. Living in Mexico City or Estado de Mexico is preferred. The role includes assisting players with account issues via chat, email, and tickets. Salary is 18,000.00 gross monthly, with law benefits and additional perks after three months.

Servicios

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Grocery tickets (1,200) after 3 months

Saving funds after 3 months

Formación

• Full-time availability is required.
• Ability to adapt to a constantly evolving environment.
• Capability to actively listen to instructions and execute tasks.

Responsabilidades

• Interact with players via chat, email, and tickets to resolve issues.
• Assist with account-related questions and problems.
• Maintain high-quality written communication.

Conocimientos

Strong written communication skills in English

Strong verbal communication skills in English

Strong written communication skills in Portuguese

Strong verbal communication skills in Portuguese

Ability to multitask

Excellent customer service skills

Educación

High School Diploma

Descripción del empleo

Overview

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS. This position is TEMPORARY remote with the requirement to come to the office when the project requires it.

Position Summary

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Responsibilities

• Interact with players via chat, email and tickets to resolve issues and provide excellent customer service.
• Assist with account-related questions and problems.
• Maintain high-quality written communication in English and Portuguese.
• Multitask effectively and adapt in a constantly evolving environment.
• Provide strong customer service and actively listen to instructions.

Qualifications

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in Portuguese.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment.
• Excellent customer service skills.
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability.
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

Benefits / Compensation

• Salary: 18,000.00 gross (before taxes).
• Law Benefits.
• 2 days off.
• Career path.

After 3 months

• Medical expenses insurance.
• Saving funds.
• Grocery tickets (1,200).

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

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