Vehicle Readiness Supervisor

Tesla; Naucalpan de Juárez; Presencial; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading electric vehicle manufacturer in Naucalpan de Juárez is seeking a Delivery Vehicle Readiness Leader to enhance vehicle delivery processes. You will lead a dedicated team, ensuring high standards of vehicle quality and customer satisfaction. Candidates should possess strong leadership and communication skills, with 3+ years of experience in a service-oriented environment. The role requires problem-solving abilities, flexibility in working hours, and collaboration across departments to achieve operational goals.

Formación

• 3+ years of experience in a service-focused industry.
• Strong leadership experience in a fast-paced environment.
• Proficient in problem-solving and prioritization.
• Excellent written and verbal communication.

Responsabilidades

• Lead and develop a delivery vehicle readiness team.
• Monitor and improve the delivery experience.
• Collaborate with various departments for operational excellence.
• Recruit and train team members effectively.

Conocimientos

Leadership

Customer service

Communication

Problem-solving

Collaboration

Descripción del empleo

What to Expect

What You’ll Do

• Lead the delivery vehicle readiness team consisting of vehicle quality, detail, and service specialists.
• Actively set individual and team targets for Detailers and Vehicle Movement Specialists and actively train, coach, and develop them.
• Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects including, but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support.
• Help control expenses, including staffing, supplies, vendor management, and services.
• Work collaboratively with other departments, particularly the Sales, Delivery and Service Departments to enhance customer experience.
• Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company.
• Monitor daily deliveries, create reporting metrics, and actively review information with your greater store leadership team.
• Maintain constant focus on improving the Tesla delivery experience and vehicle quality.
• Meet and exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for the location.
• Proficient in Service Operations; strong collaboration with cross‑functional store leadership.
• Recruit, train, and develop management teams and employees ensuring all positions are filled in a timely manner.
• Support, implement and provide follow‑up for all training.
• Continually evaluate the performance of each employee and provide constant feedback to drive results.
• Ensure all employees adhere to Tesla policies and procedures.
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively.

What You’ll Bring

• 3+ years of applicable experience with proven track record of meeting or exceeding goals in a service‑focused industry; automotive expertise is not required.
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment.
• Ability to problem‑solve, prioritize multiple projects, and adhere to business‑critical deadlines.
• Excellent written and verbal communication skills.
• Dedicated and ethical approach to Tesla standards.
• Ability to develop collaborative relationships acting as a well‑respected, trusted partner with whom others want to work.
• Ability to work evening hours, weekends, and holidays in a retail environment.
• Valid driver’s license is required.

Tesla is an Equal Opportunity / Aff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.