Trainer, Bilingual, Americas

Herbalife; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A health and wellness company is seeking a candidate for a training position to enhance Member Services staff. The role includes developing training materials and ensuring staff is equipped to assist customers effectively. Ideal applicants should possess a Bachelor's degree, strong communication skills, and training experience in a call center environment. Bilingual proficiency is essential. This position offers opportunities for professional development and engagement in various projects.

Formación

• Ability to manage multiple projects and admin work.
• Strong verbal and written communication skills.
• Bilingual (Level C1-C2) required.
• Strong leadership and commitment.

Responsabilidades

• Train Member Services staff with in-depth knowledge.
• Ensure staff has updated information for effective assistance.
• Develop training materials and maintain knowledge base.
• Interpret Member Rules of Conduct and other information.
• Generate training reports and fulfill related tasks.

Conocimientos

Project Management

Strong Communication

Bilingual (Level C1-C2)

Leadership Skills

Flexibility

Sales and Marketing Plan Expertise

Intermediate Microsoft Office

Problem Solving

Strategic Thinking

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Overview

Position available in Queretaro and Las FuentesRecruiter: Alma MartinezPOSITION SUMMARY STATEMENT:

Position required to fulfill with Regional Training and Learning needs. New Hire Onboarding process and Multiskill migration. Continuous Education and Learning Solutions provider.

DETAILED RESPONSIBILITIES

1. Train Member Services staff (Americas), providing in-depth knowledge and working tools to effectively handle Member/Customer call requests.
2. Responsible in ensuring that Member Services department staff is provided all information and any updates to be able to assists our Customers and Members effectively.
3. Develop training material, knowledge base maintenance, agendas recurrent review and maintenance.
4. Interpret/clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information.
5. Training reports fulfillment (Dashboard, Activity Log, Training Planner, Kirk Patrick Methodology). This person will be assigned special projects as needed, i.e. UAT, research, SKU testing, attend meeting, and/or assist with answering calls

Job Qualifications

Skills:

• Ability to manage multiple projects and manage admin work
• Strong communication skills (verbal and written)
• Bilingual Level C1-C2 (Required)
• Strong leadership skills
• Commitment and flexibility
• Expert in Sales and Marketing Plan
• Intermediate Microsoft Office (Excel, PowerPoint, Forms, Word)
• Ability to solve problems, meet deadlines under general supervision
• Ability to think strategically, analyze data and develop innovative solutions

Experience:

• Training Experience within Call Center Industry
• Learning and Development experience
• Instructional Design certification

Education:

• Bachelor's degree

Internal Candidates only:

• 90 QA Score in the last 3 months.
• Expert in Sales and Marketing Plan.