Trabajos de It Operations Analyst en San Pedro Garza Garcia | WhatJobs

FASA para Look and Do; San Pedro Garza García; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology solutions company in Mexico is seeking an IT Operations Analyst to support legal applications. The role involves ensuring system availability, performance, and compliance while collaborating with cross-functional teams. Candidates should have a degree in Computer Science and strong analytical skills, with familiarity in .Net or Angular and SQL. This position offers an opportunity to engage with various applications and technologies in a dynamic environment.

Formación

• Experience with .Net or Angular framework and SQL.
• Strong analytical, problem-solving, and communication skills.
• Understanding of application development project lifecycle.
• Ability to create engaging presentations.

Responsabilidades

• Support development and operational aspects of legal applications.
• Ensure availability, performance, and reliability of systems.
• Collaborate with cross-functional teams and monitor system performance.

Conocimientos

.Net or Angular framework

SQL

Analytical skills

Problem-solving

Communication skills

Change Management

Collaboration

Adaptability

Educación

Degree in Computer Science or related field

Herramientas

Microsoft Power Platform

Jira

Q-test

Informatica

Descripción del empleo

IT Operations Analyst – Legal IT

As an IT Operations Analyst, you will report directly to the Senior Manager Delivery Lead for legal applications. Your responsibilities will include supporting the development and operational aspects related to our legal applications, including helping to ensure the availability, performance and reliability of these applications. This will involve collaboration with cross‑functional teams to help gather user requirements, assess system capabilities, and provide recommendations for application enhancements. Additionally, you will coordinate with a global operations team to perform application developments, monitor system performance, conduct audits for data accuracy and compliance, and address any system issues that arise.

Job Description

• Actively engage in daily operational support and proactive maintenance to ensure the availability, performance, and reliability of our legal applications.
• Troubleshoot and help resolve system issues, working closely with vendors or internal IT teams to implement timely resolutions.
• Collaborate with cross‑functional teams to assist with gathering user requirements, assess system capabilities, and provide recommendations for system enhancements or improvements.
• Ensure that IT systems and infrastructure are secure and compliant with relevant regulations and industry standards.
• Document and enforce system standards, procedures, and policies.
• Stay up to date on industry trends and best practices related to IT operations, as well as understanding and adapting to new technological developments.

To be successful in this role, the candidate should have excellent interpersonal and communication skills. They should be able to effectively engage and connect with others in a team setting or when interacting with our business users. The candidate should be comfortable initiating conversations, building rapport, and maintaining a positive and enthusiastic demeanor, even in challenging situations. This role is part of a broader team with exposure to many applications and technologies so an ability to learn quickly and utilize all resources available is essential.

Qualifications

• Experience with .Net or Angular framework and SQL
• Strong analytical, problem‑solving, and communication skills
• Experience in incident management, change management, and release management
• Understanding of application development project lifecycle and methodologies used
• Ability to create visually appealing and engaging presentations
• Ability to foster collaboration, promote teamwork, and bridge gaps between different areas of the organization
• Ability to easily adapt to changing circumstances and embrace new challenges
• Comfortable with ambiguity, able to adjust priorities, and can quickly switch gears when needed
• Nice to have: Experience in Microsoft Power Platform

IT Operations Support Specialist

**DESCRIPTION**
**Job Summary:**
Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
**Key Responsibilities:**
Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems. Facilitates new employee technology setup, including computer setup and delivery and system access. Resolves issues and performs authorized changes and upgrades to existing systems. Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy. Performs root‑cause analysis to identify issues.

Competencies

• Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Organizational savvy – Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Access Management – Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.
• Incident Management – Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
• IT Operational Support – Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
• Request Fulfillment – Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
• Service Asset and Configuration Management – Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
• Service Level Management – Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
• System Change Management – Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
• Troubleshooting – Diagnoses and resolves the customer‑identified issue by utilizing appropriate department standards to satisfy customer expectations.
• Problem Solving – Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data‑based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Values differences – Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal relevant work experience required.

QUALIFICATIONS

This role would require good functional and technical understanding of Informatica Master Data Management, Data Quality and Data Governance applications and expertise in Support and Maintenance area to support Cummins Enterprise Data Management applications. This role would be responsible for technical support for MDM applications, ensuring minimal business impact and high availability of application capabilities. Coordination and Escalation with Vendor and Internals team for issue resolution; Partner with support team on issue analysts, business impact and resolution; Monitor, assign and track incident tickets/issues/system improvements to completion; Assist the Production Support Team in expediting pending actions from Users/BU IT/GPVs; Drive creation of Knowledge Base of all the commonly occurring issues; Take actions on risks/issues highlighted by Production Support Teams; Strong analytical and problem‑solving abilities with attention to detail; Agile development knowledge/experience desired. An ideal candidate will have experience with Jira, Q‑test, and test automation; Performance Tuning experience preferred.

Preferred skills

• Informatica (Supplier 360, Product 360, Customer 360, & Location 360)
• Informatica Data Quality, Active VOS
• Informatica Cloud Data Governance and Catalog
• Informatica Intelligent Data Management Cloud (IDMC)
• Unix
• Java
• PL/SQL
• Azure Databricks