Tous People And Culture Generalist

Tous; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading commerce enablement company in Mexico seeks a Bilingual HR Generalist to manage the full employee lifecycle and ensure compliance with local labor laws. The role involves overseeing payroll, recruitment, and employee relations, requiring strong HR skills and a proactive approach. Candidates should have 2+ years of HR experience and knowledge of Mexican Labor Law. The position offers competitive compensation, including food vouchers and comprehensive insurance.

Servicios

Food vouchers

30-day aguinaldo

Comprehensive medical insurance

35% vacation bonus

Formación

• 2+ years proven experience in an HR Generalist role.
• Deep knowledge of Mexican Labor Law.
• Experience in a call center agency, or outsourced customer service.

Responsabilidades

• Act as primary point of contact for HR administration.
• Manage employee lifecycle from recruitment to terminations.
• Oversee payroll and ensure compliance with local labor laws.

Conocimientos

Advanced proficiency with Microsoft Office Suite

Excellent interpersonal communication

Strong understanding of core HR functions

Adaptability

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

HRIS platforms (SuccessFactors, SAP, CONTPAQi)

Descripción del empleo

Cart is one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

Pay range and compensation package

• Pay up to $25,000 - $28,000 MXN (before taxes).
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
• Comprehensive life and medical insurance.
• Growth opportunities as we continue to expand
• Onsite role in Polanco, CDMX, Mx

The Role

We are hiring Bilingual HR Generalist for our Querétaro location. This role is a key administrative and strategic partner, responsible for managing the full employee lifecycle, from recruiting to terminations. You will be instrumental in ensuring the company adheres to Mexican Labor Law and IMSS regulations , as well as managing payroll data, HR reports, and internal communications. The ideal candidate is a proactive, organized, and professional team player with a strong grasp of labor law and the ability to partner with management to drive company culture and initiatives.

What You’ll Do

• Compliance & Administration: Act as the primary point of contact for HR administration, ensuring compliance with Mexican Labor Law (LFA) and IMSS regulations. You'll manage internal processes, policies, and procedures, while also handling administrative tasks like purchasing, permits, and payroll data entry.
• Talent Management: Oversee the complete employee lifecycle, new hire onboarding, training, and terminations. You will also be the main contact for employee relations, benefits administration, and compensation.
• Strategic & Cultural Support: Partner with the management team on strategic initiatives, attend management meetings, and provide legal advice to support key decisions. You'll be instrumental in developing and promoting our company culture through events, employee roundtables, and effective internal communication.
• Reporting & Analytics: Utilize HRIS and data to prepare and analyze reports, providing valuable insights to leadership to inform departmental and organizational development.

What You’ve Done

• Experience: 2+ years proven experience in an HR Generalist role with a strong understanding of core HR functions.
• Legal Expertise: Deep knowledge of Mexican Labor Law is essential to advise management and ensure compliance.
• Technical Skills: Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with HRIS are required.
• Communication: Excellent interpersonal, written, and verbal communication skills to effectively engage with all levels of the organization.
• Adaptability: A demonstrated ability to manage change and work a flexible schedule to meet business needs
• Experience working in a call center agency, or outsourced customer service environment.
• Familiarity with e-commerce customer engagement best practices.

Location

Mexico (Naucalpan, State of Mexico)

About the Role

Are you passionate about people, culture, and operational excellence? We’re looking for a Human Resources Supervisor who will play a key role in driving efficient HR operations, ensuring compliance with local labor regulations, and strengthening employee engagement across the organization.

This role has national scope and close collaboration with the LATAM HR regional team, offering the opportunity to influence HR strategy while staying hands‑on with core processes such as payroll, recruitment, talent development, and employee relations.

What You’ll Be Doing

• Lead and coordinate recruitment, onboarding, and training processes aligned with corporate standards.
• Oversee payroll and compensation administration, ensuring compliance with IMSS, INFONAVIT, and ISR.
• Ensure full compliance with Mexican labor and tax regulations and internal HR policies.
• Manage performance evaluations and talent development initiatives.
• Drive organizational culture, engagement, and internal communication initiatives.Support labor relations, handling employee incidents and fostering positive workplace relationships.
• Track and analyze HR KPIs (turnover, absenteeism, engagement, training hours) and propose improvements.
• Participate in HR budget planning and control.
• Promote digital transformation within HR to enhance efficiency and employee experience.
• Collaborate on regional LATAM HR projects and initiatives.

Who You Are

Bachelor’s degree in Business Administration, Psychology, Industrial Relations, or related field.

5–7 years of HR experience, with at least 2 years in a supervisory or coordination role.

Strong knowledge of Mexican Labor Law (LFT, IMSS, INFONAVIT, ISR).

Solid experience in payroll, compensation, recruitment, and talent development.

Comfortable working with HR metrics, data analysis, and Excel (intermediate–advanced).

Experience using HRIS platforms (SuccessFactors, SAP, CONTPAQi, or similar).

Core Competencies

• Planning & organization
• Effective communication
• Collaborative leadershipProblem-solving & decision-making
• Results-oriented mindset
• Adaptability to change
• Integrity & confidentiality
• Strong internal client focus

Why Join Us?

You’ll be part of a regional HR team that values people, continuous improvement, and innovation while having real impact on culture, processes, and business results.