Tier 3 Technical Engineer (Microsoft Expert) (Ecatepec De Morelos)

findojobs; Ecatepec de Morelos; A distancia; MXN 1,284,000 - 1,836,000; Jornada completa

Descripción de la vacante

A leading technology outsourcing company is seeking a Tier 3 Technical Engineer (Microsoft Expert) for a remote role in LATAM. You'll troubleshoot and resolve advanced issues across Microsoft 365, Intune, and Azure while mentoring junior engineers. The ideal candidate has over 7 years of IT support experience and strong expertise in Microsoft technologies, alongside scripting capabilities in PowerShell.

Formación

• 7+ years in IT support with at least 3+ years at Tier 3 level.
• Proven experience managing service providers.
• Proficient in writing/debugging automation scripts.

Responsabilidades

• Final escalation tier for advanced issues on Microsoft 365, Intune, and Azure.
• Troubleshoot challenges in cloud infrastructure and security.
• Manage Microsoft Intune and secure Microsoft 365 environments.

Conocimientos

Fluent / Native English

Microsoft Intune expertise

Experience with Microsoft 365 administration

Cloud networking skills

Automation scripting (PowerShell)

Herramientas

PowerShell

Descripción del empleo

Overview

Tier 3 Technical Engineer (Microsoft Expert) – Remote (LATAM). Full-time contractor role.

Responsibilities

• Act as the final escalation tier for advanced issues across Microsoft 365, Intune, and Azure.
• Troubleshoot and resolve challenges in cloud infrastructure, identity management, endpoint security, and device compliance.
• Manage and optimize Microsoft Intune (endpoint management, application deployment, compliance, conditional access).
• Administer and secure Microsoft 365 environments (Exchange Online migrations, lifecycle management, DLP policies, distribution groups).
• Configure and maintain Azure Active Directory (MFA, conditional access, identity protection, security baselines).
• Implement enterprise-grade data loss prevention (DLP) and security controls.
• Collaborate with engineering & security teams on cross-platform issues.
• Lead automation, policy rollout, and security hardening initiatives using PowerShell or other scripting tools.
• Produce Tier 3-level documentation, SOPs, and escalation playbooks.
• Mentor and coach Tier 1 / Tier 2 engineers to elevate overall team capabilities.

Must-Have Qualifications

• Fluent / Native English (spoken and written, C2 level).
• Strong hands‑on expertise in Microsoft Intune (endpoint, compliance, security).
• Deep experience with Microsoft 365 administration, Azure AD, and DLP solutions.
• Skilled in cloud networking, conditional access, and endpoint management.
• Proven ability to write / debug automation scripts (PowerShell preferred).
• 7+ years in IT support with at least 3+ years at Tier 3 / senior level focusing on Microsoft cloud technologies.
• Proven experience managing service providers.

Preferred Qualifications

• Microsoft certifications (Endpoint Administrator, Azure Administrator, Security+, or similar).
• Proven track record leading escalations, projects, or technical rollouts.
• Experience with enterprise‑scale migrations and hybrid Microsoft environments.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Analyst

Industries

• Outsourcing and Offshoring Consulting