Telephone PBX Supervisor (Waldorf Astoria Riviera Maya)

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 546,000 - 821,000; Jornada completa

Descripción de la vacante

A global hospitality company in Cancún seeks a Telephone PBX Supervisor to assist in daily operations, ensuring accurate handling of guest messages and inquiries. The ideal candidate will exhibit a positive attitude, excel in communication, and demonstrate a commitment to customer service. Responsibilities include managing wake-up calls, emergency communications, and ensuring compliance with safety regulations. Join a team dedicated to providing exceptional guest experiences in a vibrant hospitality environment.

Formación

• Positive attitude and good communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Previous experience in a customer-focused industry is advantageous.

Responsabilidades

• Assist the Switchboard Manager with daily department operations.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both Guests and management.
• Ensure all wake up calls take place at the correct time.
• Demonstrate a high level of customer service at all times.
• Handle emergency calls and relay accurate information.
• Comply with hotel security and safety regulations.
• Assist other departments, as necessary.

Conocimientos

Positive attitude

Good communication skills

Customer service commitment

Teamwork

IT proficiency

Descripción del empleo

Telephone PBX Supervisor (Waldorf Astoria Riviera Maya) (Job Number: HOT0C5XJ)

Work Location

Waldorf Astoria Riviera Maya, Carretera Federal Cancun - Tulum Cancun 77569.

Responsibilities

A Telephone PBX Supervisor assists the Switchboard Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

• Assist the Switchboard Manager with the daily department operations
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings where appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

Telephone PBX Supervisors serving Hilton brands must maintain the attitude, behaviors, skills and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer‑focused industry

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.