Telematics & EV Chargers Product Specialist

Element Fleet Management; Ciudad de México; Presencial; MXN 550,000 - 918,000; Jornada completa

Descripción de la vacante

A leading fleet management company in Mexico City is seeking a qualified candidate to process operational requests for telematics and manage installations of electric chargers. The ideal candidate should have a strong background in customer service and project management, proficient SQL skills, and knowledge of the automotive industry. This role offers a supportive work environment with comprehensive benefits including health coverage and paid time off.

Servicios

Comprehensive health and welfare benefits

Paid time-off programs (vacation, sick leave, holidays)

Formación

• At least 3 years of experience in Customer Service and Project Management.
• Proficient SQL skills with some familiarity in coding languages.
• Knowledge of the automotive industry and basic automotive technical knowledge.
• Fluent English: +80% proficiency.

Responsabilidades

• Coordinate and report telematic installation volume monthly.
• Manage follow-up on suppliers and client requests.
• Create and report billing detail records.
• Track tickets and follow-up on escalations.

Conocimientos

Customer Service

Project Management

SQL

Data Analysis

Technical Troubleshooting

Communication

Teamwork

Educación

Bachelor's degree in Computer Science or related field

Herramientas

GEOTAB

Descripción del empleo

Overview

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The role of this position will be focused on processing all operational requests for installation and telematics client’s support. Additionally, he will be in charge of managing, coordinating and reporting the installation of telematics for electric chargers.

Responsibilities

• Coordinating and reporting telematic installation volume on a monthly basis (Resser, GEOTAB, Risk Enhancer, EV’s).
• Follow-up on suppliers and clients’ requests.
• Billing/AP (Accounts payable) – create and report billing detail records.
• Ticket tracking (Follow-Up escalations).
• Follow-up to disconnections or technical issues with the devices.

Requirements

• Bachelor's degree, preferably in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience required.
• At least 3 years of experience in Customer Service, Project Manager and Telematic’s services.
• Proficient SQL skills and some familiarity with coding languages.
• Knowledge of the automotive industry and basic automotive technical knowledge.
• Fluent English: +80% (conversation, reading and speaking).
• Experience working with Key Performance Indicators to drive business value. Aligned to accomplish Element's goals.
• Customer service experience (confirmed).
• Experience with troubleshooting technical issues.
• Critical urgency mindset.
• Knowledge analyzing large amounts of data and identifying trends.
• Strong data & analytical skills with the ability to solve technical problems.
• Highly organized and able to manage multiple tasks simultaneously.
• Communication and relationship management skills.
• Teamwork, cooperation, and proactive mindset.
• Preferred technical competence using GEOTAB or telematics systems.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.