TechOps Specialist

Gamdom; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A dynamic gaming company is seeking a proactive TechOps Specialist to join their remote team. This role involves investigating technical issues, managing internal security, and assisting with operational tasks. Ideal candidates should have strong analytical skills and experience with tools like Jira or Confluence. The position offers flexible working hours and a supportive team culture, focusing on professional growth and exposure to innovative technologies.

Servicios

Flexible schedule

25 days paid time off

Equipment allowance

Opportunity to work with cutting-edge technologies

Formación

• Strong analytical skills and attention to detail.
• Experience with technical tools and operational systems.
• Ability to work collaboratively across departments.

Responsabilidades

• Investigate and report technical issues raised by Customer Support.
• Manage internal accesses and security, including Email 2FA and VPN.
• Assist with operational tasks like QA support and domain whitelisting.

Conocimientos

Strong analytical skills

Collaboration

Attention to detail

Proactive approach

Herramientas

Jira

Confluence

Intercom

Descripción del empleo

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

We are seeking a proactive and detail-oriented TechOps Specialist to join our dynamic team. In this role, you will play a pivotal part in ensuring smooth technical operations, effective communication between teams, and maintaining the security of our internal systems.

Key Responsibilities

• Issue Investigation and Reporting : Investigate, assess, and report technical issues raised by Customer Support and other departments to the development teams.
• Internal Access and Security Management : Handle the company’s internal accesses and security, including managing Email 2FA, Tailscale VPN, and password systems.
• Ad-Hoc Support : Assist with a variety of operational tasks such as QA support for post-release activities, domain whitelisting, and promotion abuse detection.

Qualifications

• Strong analytical skills and attention to detail.
• Experience with technical tools and operational systems; familiarity with platforms like Jira, Confluence, or Intercom is a plus.
• Ability to work collaboratively and bridge gaps between departments.
• Adaptability and a proactive approach to handling diverse tasks.

What We Offer

• A fast-paced, innovative environment where your contributions have a tangible impact.
• Exposure to diverse technical systems and opportunities to develop your expertise.
• A supportive team culture that values your skills and encourages professional growth.

Why Join Gamdom?

• Fully remote, work from anywhere in the world.
• Flexible schedule.
• 25 days of paid time off.
• Equipment allowance.
• Opportunity to work with cutting-edge technologies and a passionate, fast-growing team.