Technical Support Engineer

Harry James Group; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading sustainable energy firm is seeking a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. The role involves remote support for customers regarding electrical hardware and energy storage systems. Candidates should have a Bachelor's degree in engineering and at least 5 years of relevant experience. This position may require some international travel. The company provides training on battery energy storage solutions.

Formación

• 5 years of experience with electrical hardware or electronics.
• Some international travel required (approx. 5-15%).
• Experience maintaining customer relationships on multiple projects.

Responsabilidades

• Monitor all battery sites across the globe.
• Provide remote level-2 support to customers.
• Use proprietary software to troubleshoot systems.
• Document customer requests and repairs performed.
• Coordinate system updates with software teams.

Conocimientos

Communication skills

Documentation skills

Customer relationship management

Educación

Bachelor’s Degree in electrical or mechanical engineering

Herramientas

Proprietary software

Descripción del empleo

The Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high level technologies.

The Technical Support Engineer will support customers by improving the technical and the operational performance of company products. The successful candidate will be familiar with energy storage systems or have experience in a related electrical field. A deep understanding of electrical hardware and electronics is required for this role. Training in battery energy storage will be provided in order to support customers and internal expertise centers remotely.

Job Responsibilities

• Responsible for monitoring all battery sites across the globe
• Provide remote level‑2 support to customers and expertise centers
• Use proprietary software to remotely evaluate and trouble‑shoot systems
• Record and compile data for analysis and assist in related assessment and preparation of reports
• Coordinate system updates with software teams and customers
• Respond to support requests when issues are reported to helpdesk
• Document all customer requests and repairs performed
• Notify customers on status of repairs, warranty claims, software updates, etc. Provide energy storage training to customers and internal colleagues
• Coordinate with Field Service Engineers on warranty claims and notify warranty claims division of company

Required

• Bachelor’s Degree in electrical or mechanical engineering or related fields
• 5 years of experience with electrical hardware or electronics
• Excellent communication and documentation skills
• Some international travel required (approx. 5-15%)
• Experience maintaining customer relationships on multiple projects

Preferred

• Experience with: Solar or Energy storage systems, Lithium‑ion Battery chemistries, Grid‑scale renewable energy systems
• Familiarity with Programmable Logic Control (PLC) programming
• Familiarity with microgrid controls
• Familiarity with industrial cooling systems
• Familiarity with Linux operating system

Interested, APPLY NOW!