Technical Support Analyst- DB2- Mexico

BMC Software, Inc.; Jalisco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software firm seeks a Technical Support Analyst in Mexico to provide high-quality support for BMC's mainframe solutions. You'll troubleshoot issues in z/OS and Db2 environments, collaborating with customers and internal teams. Ideal candidates bring 3-4 years' experience, strong customer service skills, and familiarity with mainframe tools. Join a diverse team where your authentic self is valued—apply if you're enthusiastic about technology and innovation!

Servicios

Supportive work culture

Career development opportunities

Diverse work environment

Formación

• 3-4 years of experience in a mainframe environment.
• Experience supporting production environments and troubleshooting complex issues.
• Familiar with mainframe tools and utilities.

Responsabilidades

• Provide technical support for BMC mainframe solutions.
• Collaborate with customers to troubleshoot issues.
• Install, configure, and test BMC products.

Conocimientos

Customer service

Problem-solving

Communication

Attention to detail

Technical expertise in z/OS and Db2

Herramientas

TSO

ISPF

REXX

Clist

Descripción del empleo

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

Join us as a Technical Support Analyst!

Challenge yourself as a part of a dynamic, fast-paced accounting team and join BMC Software! In this role, you’ll be at the forefront of supporting BMC’s mainframe solutions, working directly with our customers and internal R&D teams to resolve complex issues. You will leverage your technical expertise in z/OS and Db2 to ensure world-class support and customer satisfaction.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Provide high-quality technical support for BMC mainframe solutions with a focus on z/OS Db2 environments
• Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds
• Install, configure, and test BMC products, reproducing customer issues where possible to expedite fix resolution and QA verification
• Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base
• Work closely with Product Management and R&D to elevate and resolve complex issues that require in-depth product knowledge
• Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams

To ensure you’re set up for success, you will bring the following skillset & experience:

• You have approximately 3–4 years of experience in a mainframe environment, specifically in z/OS Db2 database administration or systems programming
• You have experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development lifecycles
• You are familiar with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities
• You have excellent customer service, communication, and problem-solving skills
• You are detail-oriented, self-motivated, and able to work independently or within a distributed team
• You are eager to learn quickly, contribute to team success, and apply innovative thinking to complex challenges
• You are open to participating in occasional on-call support during evenings and weekends as part of a team rotation

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.