Technical Solutions Engineer, Cloud Infrastructure Compute (English, Spanish)

Google Inc.; Ciudad de México; Híbrido; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Technical Solutions Engineer to manage customer issues and provide support for Google Cloud services. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of technical consulting experience. Fluency in Spanish and English is required. This role involves troubleshooting, working with global teams, and improving the adoption of Google Cloud technologies.

Formación

• Bachelor's degree in Computer Science or equivalent practical experience.
• 2 years of experience in technical consulting for large enterprise customers.
• Experience coding in Python, Java, Go, C or C++.

Responsabilidades

• Ensure 24-hour customer support as part of a global team.
• Diagnose and resolve customer problems effectively.
• Act as a consultant for internal stakeholders.

Conocimientos

Fluent in Spanish

Fluent in English

Computer Networking

Web Technologies

Coding in Python

Technical Consulting

Systems Administration

Cloud Computing

Educación

Bachelor's degree in Computer Science

Herramientas

Linux/Unix systems

Windows systems

GCP (Google Cloud Platform)

Descripción del empleo

Overview

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Technical Solutions Engineer, you will own important customer issues and manage customer issues, in addition to providing support (including level two support) to our other support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. Our Technical Solutions Engineering team is focused on customer needs, and you will help drive the success and business growth of Google Cloud by understanding and advocating for our customers issues and tests.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Manage the customers problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity on Google Cloud Platform products.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple product and teams to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production; understand customer issues and advocate for their needs.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• Experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.) or system/network administrator level experience with Linux/Unix or Windows systems.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Ability to communicate in Spanish and English fluently to support client relationship management in this region.
• 2 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
• Experience with the following: Web Tech, Systems Administration, Developer Operations, Networking.
• Experience working in public cloud (e.g., GCP) services and infrastructure.
• Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing.
• Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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