Technical Solutions Arquitecht

Timup; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A pioneering technology firm is seeking a talented Technical Solutions Architect in Mexico City. This role bridges sales and development to ensure success in deploying their AI-driven surveillance platform, iSentry. The ideal candidate has proven technical support experience, excels in communication, and possesses strong problem-solving skills. Responsibilities include designing POCs, managing installations, and building customer relationships to deliver customized solutions.

Formación

• Proven experience as Technical Support or Solutions Engineer in technology or surveillance.
• Hands-on experience with AI-driven surveillance systems is highly desirable.
• Exceptional analytical skills with proactive problem-solving mindset.

Responsabilidades

• Design and implement Proof of Concept (PoC) systems using iSentry platform.
• Support Sales in qualifying non-standard hardware configurations.
• Manage and provide ongoing support for iSentry installations.

Conocimientos

Technical support experience

Solutions engineering

Video monitoring

Network troubleshooting

Excellent communication in English

Proactive problem-solving

Educación

Degree in a relevant field

Herramientas

Video Management Systems (VMS)

SQL

Descripción del empleo

We are working for a pioneering technology company headquartered in the United Kingdom, is revolutionizing real-time CCTV surveillance through its advanced AI-driven video analytics platform, iSentry. With a strong global footprint spanning Europe, the Middle East, Latin America, Australia, and South Africa, we are seeking a talented and proactive Technical Solutions Architect (TSA) to join our innovative team. This role offers a unique opportunity to shape the success of our organization as we expand into diverse global markets, redefining the future of video surveillance technology.

As a Technical Solutions Architect, you will be a vital link between our sales, pre-sales, and development teams, delivering technical expertise and tailored solutions to ensure the successful deployment, maintenance, and support of our iSentry platform. If you are a proactive problem-solver with a passion for technology and customer success, this is your chance to make an impact in a dynamic, rapidly growing company.

Key Responsibilities

• Design and Implementation: Design, configure, and implement Proof of Concept (PoC) and production systems, addressing both hardware and software requirements, using the coompany'scutting-edge iSentry platform to meet client needs.
• Support the Sales team in qualifying and scoping non-standard or complex hardware configurations during the pre-sales phase.
• Installation and Maintenance: Install, configure, and maintain the iSentry software, managing ongoing support, updates, and system health for PoC and production environments.
• Customer Engagement: Build and nurture strong customer relationships, acting as the technical interface to understand their requirements, communicate results, and deliver customized solutions.
• Technical Translation: Translate complex technical concepts into clear, understandable terms for clients, ensuring seamless communication and collaboration.
• Troubleshooting and Support: Provide ongoing support and troubleshooting to ensure software functionality and reliability, demonstrating strong problem-solving skills to address technical challenges.
• Innovation and Collaboration: Stay current with emerging trends in video analytics and CCTV technologies, collaborating with the product and development teams to optimize integrations, enhance features, and address new client requirements.
• Best Practices: Implement best practices for system health, alert dynamics, and camera installations, conducting testing and validation to ensure optimal performance.
• Ownership and Follow-Through: Manage installations, deployments, and customer relationships, ensuring seamless execution and follow-through on all technical deliverables.
• Knowledge Sharing: Mentor and train team members to enhance their technical capabilities and foster a culture of knowledge sharing within the organisation.

Required Skills and Qualifications

• Experience: Proven experience in a technical support, solutions engineering, or architect role, ideally within the technology or surveillance industry. Hands-on experience with video monitoring, security control room operations, or AI-driven surveillance systems is highly desirable.
• Technical Proficiency: Strong technical skills in desktop and server support, network troubleshooting, system configuration, and general IT knowledge. Familiarity with multiple Video Management System (VMS) platforms and advanced analytics is a plus.
• Database Skills: Experience with SQL and database management is advantageous but not mandatory.
• Problem-solving: Exceptional troubleshooting and analytical skills, with a proactive, solution-focused mindset and a passion for resolving complex challenges.
• Communication: Excellent proficiency in English (additional languages are an asset), with the ability to convey key insights to customers, product teams, and third-party vendors effectively.
• Organization: Advanced planning, time management, and attention to detail to meet deadlines and achieve targets.
• Education and Certifications: A degree in a relevant field is preferred, along with technical training or certifications (considered an advantage).

Motivation

A strong drive to achieve business objectives and contribute to organizational success.