Technical Customer Specialist

Bitso; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading cryptocurrency platform in Mexico is looking for a Technical Customer Specialist to support Institutional partners with technical and API issues. You will classify incidents and collaborate with internal teams on operational requirements while ensuring smooth communication with clients. Candidates should possess coding experience and proficiency in crypto exchange APIs. This role is remote-first and offers competitive benefits including unlimited paid time off and health insurance.

Servicios

Unlimited paid time off

Remote-first work environment

Employee Stock Option program

Zero trading fees

Premium health, dental and life insurances

Mental wellness platform

Subsidized caregiving

Monthly stipend for gym memberships

Formación

• Proficient in both written and spoken English and Spanish.
• Experience with coding in Java, Python, or JavaScript.
• Knowledge of APIs and microservices is essential.
• Proficiency in crypto exchange APIs and trading knowledge is required.

Responsabilidades

• Support Institutional partners with technical and API issues.
• Classify incidents and communicate them to the technical team.
• Create KPI dashboards to monitor operations.
• Liaise with various internal stakeholders for business requirements.

Conocimientos

Proficiency in English and Spanish

Coding experience in popular languages (Java, Python, JavaScript)

API, services and microservices knowledge

Proficiency in crypto exchange APIs

Strong communication and interpersonal skills

Experience with Postman or other API platforms

Descripción del empleo

Working At Bitso:

We are a diverse team that takes pride in understanding the perspectives of others.

We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

As a Technical Customer Specialist at the Bitso Institutional Tribe you will work closely with the largest and most active Bitso customers (Businesses).

You will be the first point of contact of Financial companies, Fintechs, Money Transmitters among others with regards to the technical questions, passing the incidents and feedback to the product and engineering Institutional team.

You will also assist the partners with the technical onboarding.

Working closely with the research and data science teams, you will monitor the API standards across the industry.

Reports To

Product Director

Who You Are

• Proficiency in English and Spanish, both written and spoken.
• Coding experience in one of the most popular languages (Java, Python, JavaScript etc.).
• API, services and micro services knowledge.
• Proficiency in crypto exchange APIs and at least working knowledge of the automatic trading.
• Ability to gather all information needed to report and document a bug, incidents and improvement suggestions.
• Strong communication and interpersonal skills.
• Ability to establish a good rapport with key account holders of very different attitudes, in very volatile market conditions.
• Experience with postman or other API platform for building and using APIs.
• Experience with technical documentation is a plus.

What You Will Do

• Providing support to Institutional partners covering technical & API issues.
• Classification of incidents affecting the key partners and passing them to the technical team.
• Create KPI dashboards to monitor the health of the operation.
• Collect insights and feedback from key partners and provide products.
• Liaise with the data science and market research functions to create stable and continuous queries.
• Liaise with key internal stakeholders for key accounts business requirements: Finance, Compliance, Legal and IT.
• Assist on operational requirements: invoices, payments, audits, financial statements, onboarding, integration, Customer support etc.
• Be the product expert to our partners.
• Provide Product feedback to PM's so that features needed can be prioritized.

LI-Remote

LI-FL1

Who We Are:

With over 5 million users, Bitso is the leading cryptocurrency platform in Latin America.

We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion.

We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer's lives and we do so by embracing our core values:

• Be Human: we delight our customers through great products, deep care and true empathy.
• Drive Change: we’re fearless pioneers committed to unlocking the crypto revolution for humanity.
• Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
• Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

Compensation & Benefits:

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

​So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso app.
• Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Brazil and Argentina.
• Mental wellness platform.
• Volunteering days.
• Subsidized caregiving for children, adults or pets.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us?

Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.