Technical Account Manager, Auth0

Okta; A distancia; MXN 1,437,000 - 1,977,000; Jornada completa

Descripción de la vacante

A leading identity solutions provider is seeking an experienced Technical Account Manager to join their team. This role involves supporting clients in achieving their identity management goals, fostering strong relationships, and providing technical guidance. The ideal candidate will have a background in identity security, SaaS applications, and proven experience in customer engagement. This position may be remote with some required travel, making it a flexible opportunity for the right individual.

Servicios

Flexible working conditions

Growth opportunities

Comprehensive benefits package

Formación

• 5+ years in information technology, with at least 3 years in a Technical Account Manager role.
• Experience with OAuth, OpenID Connect, and SAML 2.0.
• Strong presentation and communication skills.

Responsabilidades

• Serve as a trusted Identity Coach for customers.
• Build long-term relationships with stakeholders.
• Monitor customer health and satisfaction.

Conocimientos

Technical Account Management

Customer engagement

Identity and security

APIs and HTTP

SaaS applications

Descripción del empleo

Overview

Get to know Okta. Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team!

Join our team!

We're building a world where Identity belongs to you. The Okta Technical Account Management Team (TAM) empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer's strategy for customer identity, workforce identity, and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. The ideal candidate for this role is competent with both technical delivery and customer business-facing engagement, preferably with experience in identity and security. They showcase both interest and adaptability to Identity, SDLC, and SaaS discussions, including agility in unpredictable customer interactions, with technical accuracy top of mind.

Responsibilities

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.
• Learn our customers' business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity.
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions.
• Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items.
• Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices.
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity.
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes.
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience.
• Represent the voice of the customer, ensuring their needs and feedback shape the company's approach.

Requirements

• 5+ years of total experience in information technology, with at least 3 years of hands‑on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity / identity access management space.
• Working proficiency in technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0).
• Consuming APIs and HTTP request methods.
• High‑level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns.
• Security and performance monitoring, and third‑party signal integrations (SIEM, WAF, etc.).
• Understanding of the general cybersecurity landscape with respect to threats and challenges.
• Experience with SaaS / PaaS / cloud‑based services, driving their adoption, integration, and ongoing use.
• Understanding of software development lifecycle and application builder practices.
• A customer‑first mindset with the energy and problem‑solving skills to address technical challenges and achieve customers' business and technical objectives.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations.
• Ability to track and manage the moving parts of multiple parallel initiatives or projects.
• Strong presentation and whiteboarding / diagram skills.
• Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C‑level exec.
• Ability to influence customer behaviour & health metrics across a portfolio of customers.

Location

This position may be located remotely with some travel required (under 25% of the time).

Values

• Always secure, always on: Relentlessly champion Okta's security‑centric mission with our customers.
• Drive what's next: Distinguish ourselves as Identity thought leaders who mature our customer's identity architectures.
• Love our customers: Give our customers a premium identity experience.
• Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

Accommodations

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations.

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