Systems Engineer

Infosys; Ciudad de México; Presencial; MXN 452,000 - 634,000; Jornada completa

Descripción de la vacante

A leading IT services firm in Ciudad de México seeks a Desktop Support Engineer to serve as the primary contact for user hardware and software issues. Responsibilities include troubleshooting, installation, and maintenance of IT systems and applications. The ideal candidate will have a Bachelor's degree or equivalent experience, alongside 4-5 years in IT, with strong desk-side experience. Excellent communication and customer focus are essential. This is a full-time position requiring flexible shift availability.

Formación

• 4-5 years of Information Technology experience.
• 3 years of strong end-user desk-side experience.
• Experience in administering desktop applications and OS deployments.

Responsabilidades

• Act as the point of contact for user hardware and software problems.
• Respond to client support requests and troubleshoot issues.
• Install and upgrade operating systems and provide on-site support.

Conocimientos

Hardware troubleshooting skills

Communication skills

Customer focus

Knowledge of MS Office

Understanding of UPS and HVAC devices

End-User Computing support model exposure

Educación

Bachelor's degree or foreign equivalent

Herramientas

Windows 10/11 OS

ITIL-based processes

Descripción del empleo

Job Description

Infosys is seeking Desktop Support Engineers. This role will be responsible for:

• Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests raised through ITSM tool/emails.
• Troubleshooting hardware and software issues on laptops, desktops, workstations, etc., and maintaining optimum performance.
• Addressing customer requests for installation, configuration, test, and maintenance of hardware and software components.
• Supporting root cause analysis of equipment problems and providing effective diagnosis; responding to customer requests via phone and e‑mail in a timely and accurate manner.
• Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.

The position is full‑time employment with Infosys and will be based at the client’s location mentioned below.

Required Qualifications

Candidate must be located within commuting distance of the following locations:

• 26170 Nava, COA ,85090 CD.
• Obregón, SON
• Mexico City Office

This job requires relational shifts including night shifts.

• Bachelor’s degree or foreign equivalent required from an accredited institution; will also consider three years of progressive experience in the specialty in lieu of each year of education.
• At least 4–5 years of Information Technology experience.
• At least 3 years of strong end‑user desk‑side experience.
• Experience in administering desktop applications, tech refresh, OS (Windows 10/11) deployments and configurations, and meeting support SLAs.
• Experience in hardware troubleshooting skills – replace parts in laptops/desktops.
• Exposure to ITIL‑based processes will be advantageous.
• Good knowledge of the MS Office suite.
• Understanding of UPS, HVAC, and other facility devices.

Preferred Qualifications

• Excellent communication skills.
• Exposure to End‑User Computing support model.
• Ability to quickly grasp user’s technical aspects.
• Customer focus.
• Punctual & process‑oriented.
• Relationship building with customers and stakeholders.

EEO/About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO: Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Location & Company Details

Country: Mexico

State / Region / Province: Coahuila, Mexico, Sonora

Work Location: Ciudad Juárez, Mexico City

Interest Group: Infy Mexico

Domain: IT Service Management, Manufacturing

Skillset: Process|Maintenance and Production Support process|Support Process - Due Diligence, Technology|Architecture|Architecture - ITIL, Technology|Microsoft Technologies|Windows Embedded

Company: Infosys Mexico

Role Designation: 833BSYSENG Systems Engineer