Systems Analyst 4-Support

Oracle; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company in Veracruz, Xico is seeking an Advisory Systems Engineer to provide post-sales support and solutions. This role involves resolving customer inquiries, facilitating relationships, and leading technical projects. Candidates should have a Bachelor's degree in IT or Computer Science and strong technical skills in various Oracle systems. Responsibilities include managing escalations and performing advanced troubleshooting. The position offers the opportunity for significant autonomy and expert engagement with customers.

Formación

• Bachelor's Degree in Information Technology or a related field.
• Oracle certifications preferred.
• Strong technical knowledge of both on-premise and cloud systems.

Responsabilidades

• Deliver post-sales support and solutions to customers.
• Resolve customer inquiries and technical questions.
• Facilitate customer relationships with support.
• Develop proactive guidance for customer operations.
• Lead customer projects and manage escalations.

Conocimientos

ZDLRA experience

Exadata experience

Oracle Database Administration

Oracle RAC, CRS, Data Guard

DB and SQL performance tuning

Oracle installation, patch, and upgrade

Oracle Enterprise Manager

Oracle Enterprise Linux administration

Documentation skills

Educación

Bachelor's Degree in Information Technology or Computer Science

Oracle certifications

Descripción del empleo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Engineer will be technical leader for customer.

This leader will provide proactive guidance for customer operation, architecture, define actions plans, manage technical communication with Customer.

Strong technical knowledge is required for on premise and cloud systems.

Qualification

• Bachelor's Degree in Information Technology or Computer Science or equivalent work experience
• Oracle certifications

Skills Requirement

• Engineer systems experience : ZDLRA; Exadata, ExaCC; ExaCS; ODA.
• Oracle Database Administration versions 11g through current (multiple hardware platforms)
• Oracle RAC, CRS, Data Guard, OGG, DB and SQL performance tuning experience required
• Oracle installation, patch and upgrade within production environments.
• Oracle Enterprise Manager Administrator v13
• Oracle Enterprise Linux, Solaris, AIX administration experience
• Documentation skills for Incident, Change and Problem management required.
• Advanced knowledge of MOS portal for SR managing and reports would be considered a plus.

Generic Requirement

• Define and lead customer projects
• Administer customer platform
• Manage customer escalations
• Efficient troubleshooting
• Support team development.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Knowledge sharing

• Working globally.

Involving other engineers to resolve customer issues.