System Expert Voice

Viasat; Apodaca; Presencial; MXN 631,000 - 902,000; Jornada completa

Descripción de la vacante

A leading global telecommunications company is seeking a skilled Network Engineer focused on customer voice services. The successful candidate will troubleshoot network issues, perform operational changes, and drive the evolution to a DevOps environment. A degree in a relevant field and over five years of experience in communications infrastructure is required. You will be working with technologies such as VoIP solutions, Openstack, and AWS. This role offers the chance to be part of a dynamic team in a complex organization.

Formación

• 5+ years experience in communications and network infrastructure.
• Strong knowledge of mobile core networks and related protocols.
• Experience with VoIP solutions is preferred.

Responsabilidades

• Resolve customer voice cases and network incidents.
• Perform network configuration changes as needed.
• Lead software upgrades and migrations of network nodes.

Conocimientos

Troubleshooting customer voice issues

Network configuration changes

DevOps environment evolution

VoIP/SIP understanding

Python scripting

Educación

Degree in Computing Science, Engineering, Telecommunications or related

Herramientas

Openstack

AWS

Metaswitch CFS

Kamailio

Asterisk

Descripción del empleo

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Voice services are a key part of Viasat’s product portfolio including Voice services for Fleet Express, Fleet Broadband, Global Satellite Phone Service and as well as Maritime and Aero Voice Safety Services. Maintaining high service availability is essential.

The post holder will work within a geographically diverse team who are responsible for all Viasat’s customer Voice Services focusing on operating the Voice network. This will include, troubleshooting network and customer issues, monitoring the Voice network and services, and driving evolution to a DevOps environment. Leading life cycle management activities - performing upgrades, deploying VNFs, integration, testing and migrations - as well as introduction of new services and network evolution.

The day-to-day

• The successful candidate is expected to contribute in the following areas:
• Investigate and resolve escalated Customer Voice Cases/Tasks
• Respond to and resolve Voice network operational Incidents
• Perform network configuration changes adhering to the change control process
• Lead software upgrades, migrations etc of network nodes
• Assist in monitoring network performance management, and evolution of automation to achieve a full DevOps environment
• Deploy, integrate and test new VNFs in private cloud (Openstack) and Public Cloud environments (AWS)
• Lead introduction of new services

What you'll need

• Degree level or equivalent in Computing Science, Engineering, Telecommunications or related technical discipline
• 5+ year history of working in relevant communications, network infrastructure environment
• Comprehensive understanding of 2G and 3G Circuit Switched Mobile Core Networks and associated protocols RANAP, BSSAP, MAP, CAMEL, SMPP, ISUP etc.
• Preferably a knowledge of Ericsson Circuit Switched Core Network products UDC, MSC, MGw and MiO
• Comprehensive understanding of VoIP/SIP
• Preferably experience with VoIP solutions such as Metaswitch CFS, Perimeta and Opensource Kamailio and Asterisk
• Preferably a knowledge of Openstack and AWS including VNF deployment
• Preferably a knowledge Python, Linux/bash scripting
• Basic knowledge of networking technology including routers, switches, and firewalls
• To participate in 24/7 emergency on call support rota

What will help you on the job

• Willingness and ability to work in a complex, international matrix organization
• Ability to communicate fully, clearly, and effectively, both orally and in writing, with leadership and teammates
• Excellent administrative and organisational skills with high attention to detail and accuracy, together with the ability to manage simultaneous projects
• Ability to take initiative and adapt to changing priorities in a fast-paced corporate environment.
• Ability to consistently meet deadlines

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.