Support Specialist, Workforce

Restaurant365; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology company specializing in restaurant management seeks a Support Specialist for Payroll to provide exceptional technical support. The ideal candidate will possess strong attention to detail and effective communication skills, capable of managing multiple tasks. Responsibilities include responding to support tickets, troubleshooting issues, and conducting training. The position offers a salary range of $24.04–$33.65 per hour along with comprehensive medical benefits, a 401(k) plan, and unlimited PTO.

Servicios

Comprehensive medical benefits, 100% paid for employee

401(k) + matching

Equity option grant

Unlimited PTO + company holidays

Wellness initiatives

Formación

• Previous background with payroll and HR systems.
• Strong technical aptitude with experience communicating across multiple platforms.
• Flexibility and adaptability based on client needs.

Responsabilidades

• Respond to technical support tickets.
• Diagnose and document software defects.
• Conduct basic training as needed.

Conocimientos

Attention to detail

Excel knowledge

Effective communication

Technical aptitude

Solution-oriented mindset

Descripción del empleo

The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical know‑how, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.

How you’ll add value:

• Respond to technical support tickets
• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and/or screen share as necessary to understand problem reports
• Help customers understand R365 payroll integration functionality
• Diagnose and document software defects and escalate them to management
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self‑help documentation
• Identify and share ticket trends with Implementation Team
• Conduct basic training on an as‑needed basis
• Other duties as assigned

What you’ll need to be successful in this role:

• Previous background with payroll and HR systems
• High attention to detail
• Excel knowledge
• Flexible and adaptable based on the needs of the client and internal team
• Solution‑oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• A passion for helping people get the most out of technology

Preferred Qualifications

• Familiarity with restaurant management
• Familiarity with restaurant labor scheduling and labor management
• Understanding of basic accounting journal entry principles
• Understanding of labor accruals

R365 Team Member Benefits & Compensation

• This position has a salary range of $24.04–$33.65 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401(k) + matching
• Equity option grant
• Unlimited PTO + company holidays
• Wellness initiatives