SUPPORT SPECIALIST

NielsenIQ; Ciudad de México; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading consumer intelligence company in Mexico City is seeking a technical support specialist to provide front line assistance to end users and manage workstation installations. The ideal candidate should have over 3 years of relevant experience, particularly with Windows operating systems and Dell laptops. This position offers a flexible work environment and various employee benefits, including volunteer time off and learning opportunities.

Servicios

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Formación

• Ability to effectively interface across technology teams.
• Familiarity with network configuration tasks.
• Strong problem-solving and issue resolution skills.

Responsabilidades

• Provide front line support to end users.
• Engage with teams to identify issues and implement solutions.
• Install, configure, and maintain software on workstations.

Conocimientos

English communication skills

3+ years experience in workstation operations

Strong knowledge of Windows 10 and 11

Experience with Dell laptops

Proficiency in Microsoft Office 365

Basic network configuration skills

Familiarity with ticketing systems

Educación

Minimum B.S. degree in Computer Science

Descripción del empleo

Responsibilities

• Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction
• Engages with other teams and end users to identify issues and determine/implement solutions
• Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
• Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
• Understands and can apply advanced technical principles and methodologies.
• Apply previous learning, maintain certifications, and demonstrate willingness to adapt new technology solutions.
• Provide on-site technical support to end users in a corporate environment.
• Diagnose and resolve issues on Dell laptops running Windows 10 or Windows 11.
• Install, configure, and maintain software, including Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams).
• Deliver direct user support, ensuring a positive experience and efficient issue resolution.
• Perform basic inventory management and follow up on support tickets.

Qualifications

• English communication skills, with the ability to effectively interface across cross-functional technology teams and the business.
• 3+ years in relevant workstation operations or engineering field
• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Experience in supporting and maintaining Dell laptops (hardware and software).
• Proficiency in Microsoft Office 365 applications.
• Ability to perform basic network configuration tasks (Wi-Fi, VPN, printers).
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• Minimum B.S. degree in Computer Science, Computer Engineering or related field.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.