Strategy Sr Analyst

Rappi; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City seeks a Customer Experience Sr Strategy Analyst. In this role, you will analyze customer dissatisfaction and develop initiatives to enhance satisfaction. Qualified candidates should have 2+ years of experience as a business or data analyst and proficiency in SQL and Power BI. Bilingual English is required, with a strong sense of ownership. Join us in building and delivering magic together at Rappi.

Formación

• 2+ years of experience as a business or data analyst.
• Experience in making data-backed decisions and coordinating with stakeholders.
• Strong sense of ownership and bias for action.

Responsabilidades

• Track and report on quality and effectiveness of strategies to meet DSAT/CSAT targets.
• Extract, digest and visualize data through SQL and Power BI.
• Partner with cross-functional stakeholders and provide robust documentation.

Conocimientos

Data analysis

SQL

Cross-functional collaboration

Data visualization

English (Bilingual)

Herramientas

Power BI

Tableau

Descripción del empleo

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender, race, sexual orientation, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Job Summary

The Customer Experience Sr Strategy Analyst will play a pivotal role in analyzing customer dissatisfaction, identifying root causes, and developing strategic initiatives to meet DSAT targets and enhance overall customer satisfaction. This role requires a deep understanding of data analysis, customer behavior insights, and strategic thinking.

Main Responsibilities

• Satisfaction performance: Track and report on quality and effectiveness of implemented strategies, identifying opportunities and propose iterations to meet / exceed DSAT/CSAT targets. Moreover, conduct detailed analysis of customer feedback, support opportunities, and various data sources to identify trends and root causes of dissatisfaction.
• Analytics: Extract, digest and visualize data through SQL and Power BI, providing reports and dashboards that allow your team and cross-functional partners to make timely/well informed decisions.
• Cross-functional collaboration: Partner with cross-functional stakeholders such as regional leaders, SP&A, operations, product teams among others. Providing robust documentation to describe approach and insights, communicating key messages clearly to inform proposed strategic approach.

Key Requirements

• Desired work experience: 2+ years
• Work experience as a business or data analyst
• Background in making data-backed decisions, executing business cases and coordinating with multiple stakeholders
• Experience in the use of SQL
• Languages: English (Bilingual)
• Strong sense of ownership and bias for action

Desired Requirements

• Open to any professional paths; ideally has entrepreneurial, consulting or banking background.
• Work experience as a business/data analyst.
• Experience with data visualization tools is a plus. (PowerBI and/or Tableau)
• Languages: Spanish/ English

Worker type: Regular

Company: Rappi Technology Colombia

For more information check our website and check our reviews on Glassdoor

we are waiting for you to build and deliver the magic together! #Rappi 🧡