Strategic Remote Enterprise Customer Success Manager

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology company is looking for an Enterprise Customer Success Manager based remotely to oversee onboarding and customer retention. The ideal candidate should have over 5 years of experience in IT projects, excellent presentation skills, and be a team player. Proficiency in Spanish and Portuguese is preferred. This role offers competitive annual compensation, performance bonuses, and various benefits including personal development budgets and distributed working arrangements.

Servicios

Personal learning and development budget

Annual compensation review

Team Member Assistance Program & Wellness Platform

Formación

• Minimum 5 years of work experience related to IT and software projects.
• Strong ability to present complex software concepts clearly.
• Experience in improving internal processes for timely project delivery.

Responsabilidades

• Onboard new customers and introduce them to our products.
• Coordinate complex projects with developers and IT managers.
• Manage a portfolio of customers and identify growth opportunities.

Conocimientos

Presentation skills

Team collaboration

Knowledge of agile methodologies

Proficiency in Spanish and Portuguese

Herramientas

Salesforce

Jira

Descripción del empleo

A global technology company is looking for an Enterprise Customer Success Manager based remotely to oversee onboarding and customer retention. The ideal candidate should have over 5 years of experience in IT projects, excellent presentation skills, and be a team player. Proficiency in Spanish and Portuguese is preferred. This role offers competitive annual compensation, performance bonuses, and various benefits including personal development budgets and distributed working arrangements.