Strategic Customer Success & Operations Lead

Operationsarmy; Xico; Presencial; MXN 898,000 - 1,258,000; Jornada completa

Descripción de la vacante

A growing startup in Mexico seeks a Customer Success & Operations Manager to manage high-value customer relationships and oversee offshore teams. The ideal candidate will excel in relationship management, operational problem-solving, and team coordination. This role requires experience in customer success, the ability to create SOPs, and a proactive approach to communication. Join our dynamic team to contribute to operational excellence and customer satisfaction.

Formación

• Experience in customer success, client management, or consulting.
• Ability to create SOPs and handle escalations.
• Experience working with international teams or BPOs.

Responsabilidades

• Maintain customer relationships and oversee offshore teams.
• Supervise BPO staff and ensure adherence to SOPs.
• Monitor project progress and report on account health.

Conocimientos

Problem-solving

Written communication

People management

Relationship management

Descripción del empleo

A growing startup in Mexico seeks a Customer Success & Operations Manager to manage high-value customer relationships and oversee offshore teams. The ideal candidate will excel in relationship management, operational problem-solving, and team coordination. This role requires experience in customer success, the ability to create SOPs, and a proactive approach to communication. Join our dynamic team to contribute to operational excellence and customer satisfaction.