Store Manager - Monterrey

Tiffany &Amp; Co.; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una marca de lujo conocida busca un Store Manager en Monterrey, Nuevo León. El candidato ideal debe tener de 7 a 10 años de experiencia en gestión de ventas en retail o en entornos de lujo, además de habilidades en desarrollo de relaciones con clientes. El puesto incluye liderar el equipo, garantizar una experiencia excepcional para los clientes y desarrollar talento dentro de la tienda. Se requiere flexibilidad para horario no tradicional y experiencia en Microsoft Office.

Formación

• Mínimo de 7-10 años de experiencia en gestión de ventas en retail o retail de lujo.
• Capacidad comprobada para generar ventas y alcanzar objetivos de ventas.
• Flexibilidad para trabajar horas no tradicionales, incluidos días, noches y fines de semana.

Responsabilidades

• Profundizar la relación con nuestros clientes para lograr el plan de ventas.
• Elevar la experiencia en la tienda entregando momentos memorables.
• Elevar y contratar talento para asegurar un equipo ganador.

Conocimientos

Experiencia en gestión de ventas

Desarrollo de relaciones con clientes

Capacidad de trabajar en equipo

Capacidad de liderazgo

Educación

Título universitario

Grado de gemólogo preferido

Herramientas

Microsoft Office

Sistemas de seguimiento de clientes

Sistema de Punto de Venta (POS)

Descripción del empleo

Store Manager - Monterrey Tiffany &Co.•Monterrey, Nuevo León, México

Descripción del trabajo

Tiffany & Cothe name instills images of Beauty, Romance and the iconic Blue Box.It is a Symbol of Excellence.For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals.Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day.Tiffany employees are passionate, kind and professionally committed.We hold ourselves and our co-workers to very high standards.We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market.Our respect and love for the brand creates a workplace like no other.We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise.For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsabilities

• Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual store sales plan. Direct managers to drive client development activity among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role the sales floor and managing client relationships personally. Manage and motivate the team to drive business through key product pillars.
• Service: Elevate the in store experience by consistently delivering memorable moments. Lead, model and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on TEI performance and client feedback to improve client service.
• Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Develop and execute a Talent Action Plan for the store. Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications

• Required Qualifications Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.G., hospitality). Proven track record in sales generation, managing the achievement of sales goals. Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system. Flexibility to work in various roles based on business needs (i.E., on the sales floor, operations, etc.).
• Preferred Qualifications A college / university degree. Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

#J-*****-Ljbffr